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Coffee Field Service Technician

Espresso Services Inc / Intermix Beverage

Des Moines, iowa


Job Details

Full-time


Full Job Description

ESI was founded as a technical coffee service company in 1989; setting the standard for service quality and customer support in the specialty coffee industry. Intermix Beverage, our product division, was created to offer a full circle consumer experience. The goal is to help customers serve a high-quality and consistently prepared coffee beverage.

This role is responsible for performing installation, service repairs, and maintenance work on customer-owned and company-owned coffee equipment both at customer locations and in the shop. This position is also responsible for providing high-quality work and excellent customer service to ensure highly satisfied customers.

Position Responsibilities

The essential functions include, but are not limited to the following:

  • All equipment is tagged appropriately and check-in form is filled out
  • Ensure all jobs are completed in FieldAware
  • Communicate with customers on the status of their repairs
  • Communicate parts/supplies shortages to Parts Coordinator or their manager
  • Maintain cleanliness and organization of the shop
  • Required to take a turn in the after hours on call rotation
  • Ensure security of the facility
  • Assist service technicians with installations and parts delivery
  • Check-in with their manager at the beginning and end of each day

Minimum Qualifications (Knowledge, Skills, and Abilities)

Certification/Degree

  • High school diploma or general education degree (GED)

Skills

  • Valid driver's license with the ability to be insured
  • Time management
  • Customer service skills
  • Oral and written communication skills
  • Troubleshooting skills
  • Ability to be a team player

Knowledge

  • Strong computer aptitude, including experience Google Suite

Preferred Qualifications (Knowledge, Skills, and Abilities)

  • Working knowledge of multimeter
  • Vo-Tech school degree; or one to two years related experience and/or training with electrical and hydraulic systems; or equivalent combination of education and experience

ESI as an Employer

  • Pay range $22-$26/hr
  • Medical & dental insurance
  • Retirement account matching
  • Generous vacation policy & paid holidays
  • Company paid life insurance & long term disability
  • Our subsidized gym membership option
  • Ongoing career development & training
  • Educational assistance program which reimburses tuition expenses
  • Discounts on products
  • Thirty ($30) per pay period reimbursement for business related cell phone use.
  • Efficiency bonuses, which average an extra $2.00 per hour for technicians.

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