Assistant Manager Waukee

About Us:

LOF-Xpress™ Oil Change is a local, family-owned business that has been serving Ames, Ankeny, Waukee and the surrounding communities for over 10 years. We strive to deliver Fast, Friendly & Honest! service to every single customer. We are committed to integrity, focused on quality, and have a passion for customer service.

If you want to be part of our fast-paced, motivated team, LOF-Xpress would like to speak with you.

What to Expect:

• A fun, fast-paced environment.
• No automotive experience required – we will train.
• Competitive wages and opportunities for advancement.
• A commitment to continuous learning, coaching, and development.

Requirements

Job Responsibilities:

• Inspire the team to create a welcoming experience for each customer by greeting each individual.

• Ensure work occurs at a fast pace to meet speed expectations for LOF Xpress Service

• Tailor each guest’s experience based on the customer’s preference.  Follow cues given by the customer to discern the needed approach and ensure the team does the same.

• Be knowledgeable on the services available at LOF Xpress and explain options clearly to customers.

• Promote teamwork and a professional environment for co-workers, vendors and customers and immediately address issues with the team when they arise.

• Communicate proactively and effectively with customers and co-workers through speech and writing.

• Be willing to cross train and work in other areas as needed.

• Maintain the facilities by assisting with clean-up tasks between assigned vehicles and at the end of shifts.
• Dress professionally, according to LOF Xpress policy and standards

• Maintain organization of tools and devices throughout the facility

• Provide direction to the team to meet expectations and deliver outstanding service and value to the guest.

• Assist with exterior maintenance of the facility to promote guest and team safety.

• Be the leader on LOF Xpress technology and be able to execute tasks using such technology and train the team to properly use equipment.

• Able to cashier and operate the point-of-sale system when needed.
• Work a varied work schedule based on customer demand and store hours.
• Work quickly, efficiently, and safely to deliver quality service to our customers.
• Follow all safety procedures as described in the handbook and safety manuals and other postings.
• Proven ability to complete tasks independently and with little supervision.
• Report to all shifts on time when scheduled.
• Follow procedures accurately and with attention to detail and understand how to appropriately prioritize tasks.
• Display proficiency in sales and service reviews
• Training requirements include all Team Member proficiencies as well as understanding mechanical aspects of warranties, choosing a training path: People Leadership, Trainer, or Technical Subject Matter Expert
• Serve as a trainer for new team members.
• Provide positive and constructive on-the-spot verbal coaching to correct issues and procedure violations that occur.
• Proven ability to problem-solve and critically think through issues that may arise during the service of a customer vehicle.
• Be cross-trained and willing to work in all store positions.
• Serve in a capacity as an emerging store leader, lead trainer, and Technical Subject Matter Expert
• Be able to handle and deescalate customer complaints and warranties.
• Process shift summaries and reporting in a manner that meets store expectations.
• Participate in weekly store meetings and bring valuable insights to discuss.
• Other duties as assigned.

Job Requirements:

• At least 1 Year of proven leadership experience
• Familiarity with technology and word processing
• Education – 2-year or 4-year college degree preferred. High school diploma required.
• At least 18 years of age
• Preferred experience includes 6-12 months in an automotive technician or lube technician role.

Physical Demands and Work Environment:

• Extended periods of time standing on hard surfaces, such as concrete floors
• Exposure to loud noises and fumes
• Exposure to outdoor conditions such as heat, cold, rain, and snow
• Frequent need to push, pull, climb (stairs, step stools, ladders), bend at the knees and waist, twist at the waist, turn head-neck-shoulders; raise and hold arms overhead, grasp and hold tools and other items with your hands.
• Ability to lift and move work-related items up to 50 pounds.
• Ability to use power tools, cutting tools, and other tools as necessary.
• A valid and current Driver's License is required.

Benefits

• Competitive pay commensurate with experience/qualifications.

• Competitive Benefits
• Medical, Dental, and Vision
• Paid Time Off
• 401(k) Retirement
• Comprehensive on-the-job training is provided for all departments/levels.
• Ability to use facilities to work on personal vehicles and purchase available automotive parts at cost through Arnold Motor Supply
• A development culture with a focus on promoting from within