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Assistant Manager Waukee

LOF Xpress™ Oil Change

Waukee, iowa


Job Details

Full-time


Full Job Description

About Us:

LOF-Xpress™ Oil Change is a local, family-owned business that has been serving Ames, Ankeny, Waukee and the surrounding communities for over 10 years. We strive to deliver Fast, Friendly & Honest! service to every single customer. We are committed to integrity, focused on quality, and have a passion for customer service.

 

If you want to be part of our fast-paced, motivated team, LOF-Xpress would like to speak with you.

What to Expect:

  • A fun, fast-paced environment.
  • No automotive experience required – we will train.
  • Competitive wages and opportunities for advancement.
  • A commitment to continuous learning, coaching, and development.

 

Requirements

Job Responsibilities:

  • Inspire the team to create a welcoming experience for each customer by greeting each individual.
  • Ensure work occurs at a fast pace to meet speed expectations for LOF Xpress Service
  • Tailor each guest’s experience based on the customer’s preference.  Follow cues given by the customer to discern the needed approach and ensure the team does the same.
  • Be knowledgeable on the services available at LOF Xpress and explain options clearly to customers.
  • Promote teamwork and a professional environment for co-workers, vendors and customers and immediately address issues with the team when they arise.
  • Communicate proactively and effectively with customers and co-workers through speech and writing.
  • Be willing to cross train and work in other areas as needed.
  • Maintain the facilities by assisting with clean-up tasks between assigned vehicles and at the end of shifts.
  • Dress professionally, according to LOF Xpress policy and standards
  • Maintain organization of tools and devices throughout the facility
  • Provide direction to the team to meet expectations and deliver outstanding service and value to the guest.
  • Assist with exterior maintenance of the facility to promote guest and team safety.
  • Be the leader on LOF Xpress technology and be able to execute tasks using such technology and train the team to properly use equipment.
  • Able to cashier and operate the point-of-sale system when needed.
  • Work a varied work schedule based on customer demand and store hours.
  • Work quickly, efficiently, and safely to deliver quality service to our customers.
  • Follow all safety procedures as described in the handbook and safety manuals and other postings.
  • Proven ability to complete tasks independently and with little supervision.
  • Report to all shifts on time when scheduled.
  • Follow procedures accurately and with attention to detail and understand how to appropriately prioritize tasks.
  • Display proficiency in sales and service reviews
  • Training requirements include all Team Member proficiencies as well as understanding mechanical aspects of warranties, choosing a training path: People Leadership, Trainer, or Technical Subject Matter Expert
  • Serve as a trainer for new team members.
  • Provide positive and constructive on-the-spot verbal coaching to correct issues and procedure violations that occur.
  • Proven ability to problem-solve and critically think through issues that may arise during the service of a customer vehicle.
  • Be cross-trained and willing to work in all store positions.
  • Serve in a capacity as an emerging store leader, lead trainer, and Technical Subject Matter Expert
  • Be able to handle and deescalate customer complaints and warranties.
  • Process shift summaries and reporting in a manner that meets store expectations.
  • Participate in weekly store meetings and bring valuable insights to discuss.
  • Other duties as assigned.

 

Job Requirements:

  • At least 1 Year of proven leadership experience
  • Familiarity with technology and word processing
  • Education – 2-year or 4-year college degree preferred. High school diploma required.
  • At least 18 years of age
  • Preferred experience includes 6-12 months in an automotive technician or lube technician role.

 

Physical Demands and Work Environment:

  • Extended periods of time standing on hard surfaces, such as concrete floors
  • Exposure to loud noises and fumes
  • Exposure to outdoor conditions such as heat, cold, rain, and snow
  • Frequent need to push, pull, climb (stairs, step stools, ladders), bend at the knees and waist, twist at the waist, turn head-neck-shoulders; raise and hold arms overhead, grasp and hold tools and other items with your hands.
  • Ability to lift and move work-related items up to 50 pounds.
  • Ability to use power tools, cutting tools, and other tools as necessary.
  • A valid and current Driver's License is required.

Benefits

  • Competitive pay commensurate with experience/qualifications.
  • Competitive Benefits
  • Medical, Dental, and Vision
  • Paid Time Off
  • 401(k) Retirement
  • Comprehensive on-the-job training is provided for all departments/levels.
  • Ability to use facilities to work on personal vehicles and purchase available automotive parts at cost through Arnold Motor Supply
  • A development culture with a focus on promoting from within

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