Tusk Logistics - Operations Associate - Account Manager

WHAT IS TUSK LOGISTICS

Tusk Logistics is a national network of regional parcel carriers, driving value for Shippers by reducing their dependence on legacy national parcel carriers like UPS and FedEx, and accelerating access to lower prices and faster deliveries. Tusk’s technology is the first of its kind, unlocking capacity and savings from regional carriers with one, easy to integrate connection and proactive support that enables shippers to anticipate and solve their customers’ delivery issues in near real time. 

Tusk’s co-founders Ben and Adam have deep industry experience, with long recent tenures at eCommerce shipping/logistics leaders like Shippo, ShipBob, and Google Shopping. Tusk has raised a pre-seed funding round in 2022 and is currently a team of four, based in Chicago. We are remote-friendly and spend at least two days a week working in-person as a team.

THE ROLE

As an Ops Associate - Account Manager at Tusk, you’ll play a critical role in shaping and executing customer strategy and problem solving for our shippers. This includes onboarding new Shipping customers, managing our portfolio of live Shippers, and iterating, improving, and documenting the processes along the way. You’ll build strong relationships with each Shipper and understand their unique needs better than anyone else. With your technical aptitude, you’ll navigate various tools and softwares to not only solve problems for Shippers, but also to gain valuable insights that improve Tusk’s features, market position and revenue. 

You can expect to:

• Work in close collaboration with Director of Operations, Annie
• Effectively onboard new customers while actively improving the playbook
• Own a portion of our current portfolio of live Shippers
• Maintain regular check-in calls to gather feedback and tackle problems with each Shipper
• Identify opportunities for expansion of Tusk’s services for our current shippers, increasing account value
• Troubleshoot client issues by coordinating with internal and external teams as necessary

Requirements

You’d be a great fit if some of the following describe you:

• You’re excited about the prospect of joining a young company and influencing the culture and account management practices from an early stage
• You have strong organizational skills with the ability to manage multiple accounts and prioritize tasks effectively
• You have dependable communication and interpersonal skills with a proven ability to build and maintain client relationships
• You’re extremely familiar with Excel/Google Sheets and can perform basic analyses on datasets. You know what a Pivot Table is, and how to use it well. 
• You’re technically savvy, quick to adapt and learn various softwares, tools, and platforms
• You have a love for problem solving and making sense of ambiguous situations. 
• You assume positive intent and are open to contributing meaningfully to team discussions. You give and receive thoughtful feedback well and often, and you’ll know your voice matters and your career is being supported

Benefits

TUSK’S CORE VALUES

• We create shipper value: Tusk exists to create value for our Shippers, by using our reliable service, predictable pricing and proactive, helpful support to ensure lower costs and peace of mind. 
• We are honest: Honesty begets trust – for our team, our shippers, and our partners.
• We are building a diverse team: Diverse teams make better decisions, but require thoughtful, deliberate action to build. Tusk seeks out the most diverse talent, experiences and ideas to create the best products and team possible.

WHAT WE OFFER

• Medical, dental, and vision plans
• Remote-first, flexible working style
• Chicago office 
• Generous time off
• Paid paternity and maternity leave