Training Supervisor

About Lumata Health

Blindness is a devastating—but largely preventable—consequence of poorly managed chronic eye diseases like glaucoma, diabetic retinopathy, and age-related macular degeneration. The prevalence of these debilitating diseases is expected to double between 2020 and 2050, outpacing the capacity of providers and contributing to the rising cost of eye disorders in the US, which already exceeds $99B in direct medical costs annually. In over 95% of cases, disease progression can be slowed or stopped; preserving vision and extending healthspan. But it requires tailored, timely, intelligent patient engagement throughout the patient’s lifelong care journey.

Lumata Health is leading the way in leveraging data-driven virtual care management to address this large and rapidly growing problem. Built with $2M in funding support from the National Eye Institute, Lumata Health’s Intelligent Engagement Platform maximizes the impact of multichannel, personalized engagement by our team of JCAHPO-certified ophthalmic care coordinators. Lumata takes a holistic approach to care—combining behavioral and psychosocial information with clinical data to create tailored, high-impact touchpoints. In addition to promoting compliance, we help patients with things like financial assistance programs, prescriptions and refills, insurance issues, transportation to visits, understanding their disease and care plan, and coordinating care with other providers.

With direct medical record access to hundreds of thousands of patients with vision-threatening chronic eye diseases and partnerships with over 800 eye care specialists in 32 states, Lumata Health is driving better outcomes and reducing cost at scale, one patient at a time.

Position Overview

The Training Supervisor plays a pivotal role in developing and implementing training programs for healthcare professionals to enhance their clinical skills and knowledge. This position requires expertise in clinical practice, adult learning principles, and instructional design. The Training Supervisor collaborates with various stakeholders to assess training needs, design curriculum, deliver training sessions, and evaluate program effectiveness. The ideal candidate possesses strong communication skills, clinical expertise, and a passion for education in the healthcare field.

In addition to applying, we ask that you please complete a brief Culture Index assessment to be considered for the position. An email with a link to the survey will be sent upon submission of your application.

Job Type: Full-time

Schedule

• 8 hour shift
• Monday to Friday

Essential Functions:

• Accountability and Metric Maintenance:
• Maintain training content to ensure relevance and accuracy.
• Lead the training needs assessment for the Clinical Operations department, identifying and addressing specific needs and tailoring programs accordingly.
• Communication and Collaboration:
• Communicate effectively with leadership, management, and team members to ensure all training needs are met.
• Collaborate across teams to enhance training programs as needed.
• Maintain open and effective communication with new hires to support their success.
• Adherence to Company Policies and Standards:
• Adhere to company policies and performance expectations.
• Participate in performance reviews to ensure accountability in job duties.
• Apply Lumata Core Values and maintain professionalism in all interactions.
• Quality and Productivity Evaluation:
• Set quality and productivity expectations for new hires.
• Support ongoing quality improvement for Continuous Care team members.
• Evaluate quality and productivity for new hires within their first 90 days of employment.
• Identify and address new hire needs to support them in meeting expectations.
• Onboarding and Training:
• Conduct orientation meetings for new hires.
• Arrange training schedules and set up Google Meet invites for visibility.
• Tailor training based on new hire needs.
• Maintain and update new hire checklists daily, ensuring completion.
• Set up shadowing schedules with seasoned Clinical Team members.
• Utilize phases and skills check-offs before graduating new hires to the next phase.
• Time Management and Candidate Identification:
• Manage time zones effectively to facilitate training.
• Utilize Workable ATS to identify candidates weekly and maintain communication with HR.
• Attend 30-minute video screens for candidate screening.
• Coaching and Support:
• Answer chats from care team members and provide 1:1 coaching as needed.
• Create a warm transition into Lumata/remote work for new hires.
• Maintain accurate records of Coachings and 1:1 sessions.
• Maintain accurate new hire folders in the G Drive.
• Other Duties:
• Perform any other duties as assigned.

Requirements

Qualifications:

• Bachelor's degree in a relevant field or equivalent experience.
• Minimum of 2-5+ years of experience in clinical operations or healthcare training.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in Google Suite and other relevant software applications.
• Commitment to upholding Lumata Core Values and standards of professionalism.

Preferred Experience:

• Training a team within a rapidly growing healthcare service startup
• Training and developing a team of remote professionals
• Managing frontline health workers
• Eye care industry
• Healthcare services

Work Environment:
Lumata is pleased to provide a remote working environment for their team members.  In order to perform the essential functions of this job, remote connectivity is essential.  You will need a dedicated remote workspace with either a cable or fiber optic internet connection offering a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person asking your network.  

Your workspace should be private and offer a low noise level conducive with managing frequent professional conversations and virtual meetings.  It is also critical that your workspace be HIPAA compliant.  For example, you will want to ensure access to  your company-issued PC is restricted, as you may be handling patient data at times. You are typically expected to have your camera on during virtual customer and internal meetings, therefore, your surroundings should be optimized for privacy.

Benefits

At Lumata Health, we know you are more than just an employee. Your health and happiness is important to us. We offer medical insurance for full time employees, 8 paid holidays, and discretionary time off (DTO). As we grow, so will our benefits package. We hope you’ll be a part of that growth!

401(k)

Dental insurance

Flexible schedule

Flexible spending account

Health insurance

Life insurance

Paid time off

Parental leave

Professional development within organization

Referral program

Vision insurance

Employee Wellness Program

Diversity Creates a Healthier Atmosphere:

Lumata Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are an E-Verify employer.

For more information, please click on the following links:

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish

**For application status, please email: hiring@lumatahealth.com (No phone calls please). Due to an increase in fraudulent activity, please verify any communication is coming from our domain ending in lumatahealth.com, and not a similar domain.