(SFTJD/137) Computer Support Associate - I

We are seeking experienced and motivated individuals to join our team as Config Center Technicians. As part of our IT team, you will oversee hardware and software configurations, device replacements, and collaborate with other IT professionals to execute small to large scale hardware deployment projects. Work will also include troubleshooting physical hardware and coordinating repair activities, receiving of computer hardware, and shipping devices to facilities across the United States. Our ideal candidate will have experience with computer building/configuration, troubleshooting, software installation, and a working understanding of asset management.

Job Duties:

Experience in a fast-paced high request volume environment is critical. Ability to multi-task and have prior experience with common request management ticketing systems. Duties will include:

Imaging/reimaging, setting up workstations/laptops, barcoding, and asset management
Project tracking, customer interactions (written & verbal), and ServiceNOW updates
Troubleshooting and break/fix for laptops/desktops and coordinate hardware warranty repair
Shipping and receiving of hardware

Requirements

Experience in troubleshooting computer hardware and break/fix
Proficient in Microsoft Office Suite, Windows, ServiceNow or comparable ticket management system
Experience with computer builds/configuration
Shipping and receiving of packages through UPS
Dell and HP certified or willing to get certified within 30 days after start date
Strong customer service and interactions via written and verbal communication
Ability to lift up to 50lbs