Service Desk Technician

About Baird & Warner Real Estate

Over the last decade, Baird & Warner was named a Chicago Tribune Top Workplace ten times in a row. But we didn’t get there by accident — behind every great company is a culture created by the professionals who work there. Throughout our rich history, one thing has remained true: we believe that when you give people the support they need, amazing things can happen. That’s why at Baird & Warner we empower you to be independent, to grow in your career, to do the right thing by your colleagues and your community, and to have a true work/life balance. We truly care about making our team feel part of something bigger by sharing a single purpose — making it easier for homebuyers and sellers to realize their real estate dreams.

Job Summary

Provides first and second level technical installation and support in the corporate and branch offices, on site at our Downtown Chicago Loop office (120 S Lasalle Street. Chicago, IL 60603).

Essential Duties And Responsibilities

• Provides telephone and on-site technical support to resolve technical problems and basic how-to questions.
• Prioritizes, logs and tracks all calls and requests through their resolution and completion.
• Escalates issues to appropriate departments or teams as needed.
• Moves and installs computer equipment as needed.
• Configures all system hardware and software for computer workstations.
• Notifies management of all significant events that will or may result in a frustrated user, system outage, breach of company computer policies, virus problem, or other related computer misconduct.
• Maintains a proactive, positive relationship with the user population in the corporate and branch offices.
• Perform all other relevant duties as directed.

Qualifications

• Excellent knowledge of PC’s.
• Knowledge of Windows, Active Directory, MS Office, Google Workspace, MacOS a plus.
• Proven customer service and problem solving skills.
• Strong organizational skills.
• Ability to work in a high stress environment while maintaining a positive and professional demeanor.
• Must have a valid driver’s license and reliable transportation for use in transporting equipment and traveling to branch offices.

Education and Experience

• Associates degree in relative field or equivalent experience preferred.
• Real Estate experience a plus.

Benefits

• Medical, dental, vision, PTO, VTO