Scheduling/Care Coordinator

Job Summary: The Scheduling/Care Coordinator is a key member of Angel Caregivers, Inc.'s management team. This compassionate professional will be actively involved in day-to-day operations—from human resources to client service delivery. They will work closely with clients, our excellent team of direct care providers, and our Director of Operations.

Responsibilities

• Reports directly to the Director of Operations
• Answers telephone calls and conducts client intakes.
• Initiates the hiring process for caregivers, including recruiting, processing applications, conducting background screenings, interviewing candidates, and validating references.
• Orients caregivers and maintains up-to-date caregiver files according to established policies and procedures.
• Accurately manages and updates client and employee data, including personnel information, compensation, benefits, tax records, attendance, performance reviews, pay rate evaluations, and termination details.
• Matches caregiver qualifications and availability with client needs when scheduling shifts.
• Supervises caregivers and completes performance appraisals at specified intervals.
• Plays a key role in employment decisions, including hiring and termination.
• Comprehends and follows established Angel Caregivers policies and procedures.
• Conducts initial and ongoing in-home evaluations, facilitates caregiver introductions, and oversees service delivery.
• Handles emergency calls after hours and on weekends (on a rotating basis).
• Participate in the quality assurance reviews and evaluations of the agency’s services.
• Orients, trains, and onboards employees while maintaining official personnel files inaccordance with applicable laws and company policies.
• Adeptly manages unique and complex situations using readily available resources
• Ability to hire and retain high-quality caregivers
• Communicate effectively with potential and current employeesInterest in new avenues and ways to recruit caregivers
• Reviewing and assessing applications according to our office standards.
• Assist with new hire orientation and ensure applicants have completed all required paperwork
• Collaborating with the Scheduling Coordinator to match qualified caregivers with appropriate clients
• On-call one week per month (Monday-Friday after 5 p.m. and all day Saturday and Sunday)

Requirements

• Two or more years of relevant experience and/or training preferred.
• Experience in home care or knowledge of the healthcare industry is preferred
• Previous experience in management and scheduling is preferred.
• Requires proficiency in computer skills, including but not limited to Microsoft Office, Microsoft Excel, and various scheduling programs.
• Demonstrate a compassionate attitude towards caring for the sick and elderly.
• Maturity and ability to handle various demands effectively.
• Possesses and demonstrate excellent communication, leadership, and organizational abilities.
• Able to manage multiple responsibilities simultaneously and perform effectively under pressure