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Registry Program Manager

PatientIQ

Chicago, illinois


Job Details

Not Specified


Full Job Description

About Us

PatientIQ is a fast-growing health tech company empowering healthcare providers, industry, researchers, and others to collaborate on the mission to improve patient outcomes. PatientIQ is headquartered in Chicago and backed by top-tier west coast venture capital, major hospital investors, and others.

ABOUT THE ROLE

We are seeking a highly organized and detail-oriented individual to join our team as a Registry Program Manager. In this role, you will be responsible for the development, implementation, and management of our registry programs.

ROLE RESPONSIBILITIES

  • Customer Relationship Management:
    • Serve as the primary point of contact for registry customers, ensuring PatientIQ meets their needs and exceeds their expectations.
    • Develop and maintain strong relationships with key customer stakeholders at all levels.
    • Conduct regular check-ins and quarterly business reviews with customers to highlight program metrics, assess satisfaction, and identify opportunities for improvement.
  • Program Oversight and Management:
    • Work with customers to develop new registry programs, including defining program objectives, designing data collection workflows, and establishing data governance policies.
    • Oversee registry program implementation and ongoing management, ensuring they align with customer goals and objectives.
    • Coordinate with internal teams, including sales, product development, and customer support, to deliver seamless program execution.
    • Implement quality assurance processes to monitor data accuracy, completeness, and consistency, and develop strategies to address any issues identified.
    • Monitor program performance and provide regular updates to customers, highlighting successes and areas for enhancement.
    • Provide training and ongoing support to registry users to ensure they can effectively utilize the registry for their specific job functions.
  • Data Analysis and Reporting:
    • Utilize PatientIQ's platform and BI tools to analyze registry data and generate actionable insights for customers. 
    • Prepare comprehensive reports and presentations demonstrating registry programs' value and impact.
    • Collaborate with customers to develop customized dashboards and metrics that align with their specific needs.
  • Business Development:
    • Identify opportunities to expand existing registry programs and introduce new offerings to customers.
    • Work closely with the sales team to support business development and pre-sale efforts for new registry partners.
    • Stay informed about industry trends and best practices to position PatientIQ as a thought leader in registry management.
  • Process Improvement and Collaboration:
    • Contribute to the development and improvement of internal processes and tools to enhance program efficiency and effectiveness.
    • Work with cross-functional teams to ensure the successful delivery of registry programs and customer satisfaction and foster a collaborative, high-performance work environment.

Requirements

IDEAL QUALIFICATIONS

  • Bachelor's degree in a relevant field (e.g., public health, health informatics, epidemiology), advanced degree preferred.
  • Proven experience in program management, particularly in the development and management of registry programs.
  • Strong understanding of data management principles and best practices, including data governance, security, and privacy.
  • Experience with database management systems and data analysis tools (e.g., SQL, Python, R).
  • Excellent communication and interpersonal skills, with the ability to effectively engage and collaborate with diverse stakeholders.
  • Strong analytical and problem-solving skills, with a keen attention to detail.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.

Benefits

WHY WORK HERE?

  • Great Benefits - top-notch health, dental and vision insurance. Additional perks available including 401K.
  • We are Mission-Driven - our team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes.
  • True Idea Meritocracy : Great ideas win out. We encourage all team members to challenge the status quo because our mission demands it.
  • Flexible Time Off - we trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up.
  • World-Class Team - we’re at the top of our industry because of our employees. They’re the best investment we can make, and we never forget that.

Fast-Growing - we are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes.

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