Program Manager

The Program Manager will work under limited supervision and will be responsible for driving the implementation and turn up of new products, services, and managing large customer implementation projects.

We are looking for someone who can interface equally effectively with internal & external customers, highly technical, and non-technical personnel. This job involves leadership in the implementation and delivery of solutions.

Responsibilities

• Establish objectives, develop requirements and plan schedules for strategic initiatives

• Responsible for overseeing the implementation and turn up of new products/services
• Responsible for all aspects of the development and implementation of assigned products and projects
• Work with various stakeholders and task owners to ensure projects are progressing
• Responsible for managing and tracking large customer projects
• Understanding customer reporting and development requirements and working with internal teams to meet customer demands
• Address any concerns and challenges in a timely manner that may affect delivery of new service(s) and project(s)
• Monitor and report on progress of various projects through the process, provide project status to Operations and Executive teams
• Provide support to Sales and Product organizations for existing and new products/services

• Collaborate on project plans, drive on-time delivery, identify, and communicate risks and risk mitigation strategies, and facilitate appropriate solutions

• Develop strong customer relationships and interface with customers on all aspects of their services
• Track customer-specific program metrics and analyze delivery performance and key business performance indicators
• Prepare and present program status to stakeholders, leadership, and external customers

Requirements

• Bachelor’s degree required

• PMP is preferred
• 5-7 years of experience within telecommunications field preferred
• 5-7 years of experience managing projects
• Proven track record in meeting project deadlines
• Ability to prioritize and balance multiple projects and tasks
• Highly proficient in Power Point presentations, Excel Spreadsheets, and overall MS software applications
• Strong written, verbal, and customer account management skills
• Ability to understand and communicate both technical and business information

Interpersonal Skills/Characteristics:

• Exhibits a high level of initiative and resourcefulness
• Excellent organizational skills with frequent multi-tasking abilities
• Excellent written and verbal communication skills
• Proven documentation skills with consistent accuracy of details
• Self-starter with a high energy level
• Ability to work under limited supervision
• Operates well with sound judgement and decision-making in ambiguity or imperfect information
• Work effectively as a team player without supervision once trained
• Effective leader
• Operate with a considerable degree of credibility and business sense
• Develops and maintains a cooperative relationship with peers and other internal department members

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

The annual starting salary for this position is between $93,789 - $117,248. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications.

This role will be accepting applications until October 17th 2024 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.