New Home Sales Customer Concierge

Want a challenging, inclusive work culture that emphasizes personal development and recognition? Are you a motivated, goal-oriented professional looking to take an exciting and rewarding step toward greatness in your career? New Home Star may be the place for you!

Our company is looking for a New Home Sales Customer Concierge with intermediate experience in administration, customer service, and/or real estate to add to our nationwide team. As a New Home Sales Customer Concierge, you have the opportunity to participate in the building of the American Dream. New Home Star is the largest privately owned seller of new homes in America. You can join us with a role in cultivating and maintaining strong customer relationships and scheduling all appointments throughout their home-building journey. Your role in this process is crucial, as you will act as a resource to customers and set essential expectations for a successful new home build. This role is remote and has the opportunity to work with multiple builder partners.

Why New Home Star?

At New Home Star, our number one core value is to provide excellent careers for our people! By joining our team, you will see this value emphasized in all aspects of your career.

• Best-In-Class Training - support network, proprietary sales enablement platform, as well as on-site mentoring, and resources to ensure career path to success.
• Dedicated Marketing - to support your efforts in community engagement, lead generation, and outreach.
• Award-Winning Culture - with thoughtful recognition and opportunities to participate in local and national team bonding events.
• Volunteer Opportunities - encouraged time and financial resources to give back to your local community in meaningful ways.

Pay Structure & Benefits

• Salary-based compensation, plus bonuses.
• Paid time off- vacation time, paid sick and safe time(PSST), and paid company holidays.
• Access to Medical insurance that comes with generous company contributions to premiums (subject to all eligibility requirements).
• Options for Health Savings Account with a company contribution or Flexible Spending Account; for medical and dependent care expenses.
• Dental Insurance.
• Vision Insurance.
• Life Insurance and Short-Term Disability Insurance.
• Employee Assistance Program is provided to you and members of your household at the company’s expense. The EAP helps provide childcare, elder care, and financial and legal assistance.
• 401(k) retirement plan with a company match on your contributions.
• Paid Parental Leave.
• Available Discounts for both your daily and splurge expense through PerkSpot.

Requirements

• Able to work on a Pacific time zone schedule.
• Strong people skills and the ability to articulate and professionally handle interaction with customers, team members, trade partners, and the general public.
• Proficient computer knowledge/skills (i.e., MS Office Suite such as Excel, Word, and PowerPoint).
• Extreme attention to detail and time management skills are a necessity.
• Night and Weekend availability.
• Prior sales, real estate, and/or construction/permitting experience is preferred.
• Bachelor's degree or higher is preferred.
• Background checks required.

Responsibilities

• Capture and convert online customer traffic into prospects for our builder partners.
• Guide the customer through New Home Star’s sales process with the goal of scheduling an appointment with the designated onsite agent.
• Educate the customer on the desired area, builder background, and community of interest.
• Build rapport with customers to determine purchase timeline, income preference, and needs.
• Possess thorough knowledge of builder partner’s company, communities, floor plans, option pricing, and areas where homes are being built.
• Work alongside onsite agents and NHS online concierge teammates to give the best experience to online prospects that visit the community.
• Schedule follow-up communication with prospects to ensure they have all of their questions answered.
• Management of the online prospect CRM system.
• Work alongside the marketing department to create marketing campaigns that keep online prospects engaged with the builder client.
• Provide high-level customer service and communication through email, text, phone calls, live chat, etc.).
• Provide excellent response time when following up with digital leads (same day response).
• Develop relationships with builder management, associates, and marketing representatives.
• Monitor online website to ensure builder’s information is up to date.
• Attend weekly online sales meetings and virtual workshops to provide valuable feedback on the online sales process.
• If dedicated to a specific builder, attend sales team meetings weekly and provide feedback to the online sales department.
• Develop online sales strategies and best practices.

Applying Instructions

Ready to take the next step in your career? Follow the link below to check out New Home Star’s Careers Page! Please note, you only need to apply to one job ad, and list the other areas of interest you currently see posted. When applying there will be an option to list all of your areas of interest.

https://www.newhomestar.com/careers

Excited to learn more about our award-winning company? Check out our social media profiles! You can find New Home Star on LinkedIn, Facebook, Instagram, and even Youtube.

https://www.newhomestar.com/company/about

The preceding job description is not a comprehensive list of all duties and responsibilities required of a new home sales customer concierge.

New Home Star does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.

Not open to third-party recruitment agencies.