Marketing Account Manager

Summary

The Account Manager for Key Mortgage marketing reports to the business unit’s Senior Director of Marketing and works closely with members of its sales department, as well as the organization’s in-house marketing department for all of Key Mortgage’s businesses including insurance. Their role will assist the Senior Director of marketing in creating project briefs, managing the prioritization and execution of projects, and delivering on multiple projects concurrently while providing support and coordination for all marketing programs and campaigns. Equally important is their ability to provide valuable input and higher quality deliverables across all aspects of marketing and communications efforts while deepening their understanding of the mortgage business, its salespeople, their referral partners, and their clients.

Essential Duties and Responsibilities: 

• Manage the coordination and ensure the timely delivery of a wide variety of projects
• Interpret strategy briefs written by the Senior Director and turn into actionable plans  
• Act as the day-to-day client contact and provide resolutions for strategic issues that arise
• Ensure client issues are dealt with in a timely and effective manner, keeping all informed
• Communicate regularly between the client and internal teams independent of the Senior Director
• Lead project status meetings and ensure project delivery in line with expectations
• Maintain continuous knowledge of project status to identify and mitigate potential issues
• Help to oversee and maintain marketing platforms
• Help the Senior Director prepare materials for new releases / launches
• Able to leverage CRM systems to make updates and changes to the website
• Oversee and manage recurring projects, such as newsletters, success stories, media, etc independent of direction
• Manage multiple vendor, supplier, and other outside resource relationships 
• Oversee the production of all major marketing materials and ensure they are updated
• Maintain competitor database, including profile, market share, and advertising strategy
• Assist with copy review and proofing and confirm that all marketing materials are created within the business brand guidelines
• Assist and help manage the marketing of the company’s Good Will Works program 

Requirements

• Bachelor’s degree in a related field
• 3-5 years of marketing communications experience
• Experience with mortgage/financial services or real estate marketing environment preferred
• Excellent organizational, time, and project management skills, as well as  planning abilities
• Ability to multitask in a fast-paced, deadline-driven environment with competing priorities
• Excellent written and oral communication, as well as interpersonal and client service skills
• Proficiency with Macs and PCs, including Word, Excel, PowerPoint, and the Google Platform
• Experience with marketing research and reporting is desirable
• Manage projects and programs in a professional manner with a very high attention to detail
• Knowledge of Adobe Creative Suite, and copywriting, editing, proofing skills a plus
• High energy and initiative, able to work individually and with teams with minimal direction
• Proactively seeks opportunities to increase knowledge, skills, and abilities
• Experience with Facebook, Instagram, LinkedIn, and other relevant social media platforms
• While this position currently has no direct reports, staff management experience is desirable
• Exceptionally positive attitude, and a desire to join a company with a culture driven by empowerment, support, and collaboration