Manager, Network Provisioning

At Sinch, we are a global leader in Communication Platforms as a Service (CPaaS), enabling businesses to engage with their customers through mobile messaging, voice, video, and email. We are seeking a talented and driven Manager of Network Provisioning to join our team.

In this role, you will lead the network provisioning team responsible for the design, implementation, and management of network services across our global infrastructure. You will collaborate with cross-functional teams to ensure optimal performance and reliability of our network services. The ideal candidate will have a strong background in network provisioning and a passion for enhancing user experience.

Key Responsibilities

• Lead and manage the network provisioning team, fostering a culture of continuous improvement and innovation.
• Oversee the deployment and configuration of network services, ensuring compliance with industry standards and best practices.
• Collaborate with engineering, operations, and support teams to ensure seamless integration of network services.
• Monitor service performance and capacity, proactively addressing issues and optimizing configurations.
• Develop and maintain documentation related to network provisioning processes, configurations, and standards.
• Conduct training and mentorship for team members to enhance their skills and knowledge.
• Stay current with industry trends and technologies, ensuring our network provisioning practices remain competitive.

Requirements

To be successful in this role, we believe you should have:

• A Bachelor’s degree in Computer Science, Network Engineering, or a related field.
• Minimum of 5 years of experience in network provisioning or related roles.
• Strong understanding of networking principles, protocols, and technologies (e.g., TCP/IP, routing, switching, VPNs).
• Experience with network performance monitoring and management tools.
• Proficiency in documentation and process development.
• Leadership experience with the ability to motivate and guide a team.
• Excellent problem-solving skills and the ability to handle multiple priorities effectively.
• Strong communication skills, both verbal and written, to collaborate effectively with cross-functional teams.

Join us at Sinch where your ideas and contributions can make a real difference!

Please submit your application in English.

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

Our expert teams are built from some of the most experienced in the industry. We employ people from all over the world, from all walks of life and from all backgrounds. We work together, feeding on our diversity to make us stronger, and we encourage each other to be the best we can be. Innovation drives us, and we challenge ourselves every day. Get in touch and join us on our journey!

The annual starting salary for this position is between $95,000 - 105,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This position is also eligible for bonus. This role will be accepting applications until 05/20/2024 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.