Key Account Manager (CPG/Retail)

Wow Bao is searching for a Key Account Manager to join the team! The Key Account Manager will be responsible for growing the Wow Bao's Consumer Packaged Goods (CPG) business by managing active accounts.

This Key Account Manager position perfectly embodies that ambition, as you will own & be responsible for the Wow Bao's CPG business. The Key Account Manager serves as the liaison between Wow Bao and the Grocers leading all selling activities & driving efforts tied to improving our financial & market share profile. The Key Account Manager aims to deliver revenue and share objectives, pursue business strategies for growth, provide category management expertise, and ensure that coordinated cross-functional sales value is delivered to the customer through implementation of the sales plan and shelving objectives.

Wow Bao’s CPG vertical has experienced 4000%+ growth over the past 12 months. We are looking to bring in someone who has the desire to be a part of one of the fastest frozen CPG brands in the country. We are looking for a person who has a desire to grow within the role and be an integral part of the CPG sales team.

More than 21 years old, Wow Bao is a Chicago-based omni-channel brand that operates in several store fronts, as well as in over 700 virtual kitchens across the country. Additionally, our portfolio includes airports, universities, hotels, hot food vending machines, and e-commerce.

ABOUT WOW BAO: 

Wow Bao has always led the industry in innovation and while fusing delicious Asian Street Food with superior hospitality, we continue to meet our customers where they are. Our restaurant menu features rice bowls, pan-seared potstickers, dumplings, soups, and our iconic Bao – steamed hot Asian buns with a variety of savory and sweet fillings. We continue to expand our grocery line and in addition to several Bao flavors, we are introducing a variety of other products.

 Wow Bao is the only brand to be recognized three times by Fast Casual magazine as a Top 100 Movers & Shaker. Ranked no. 1 in 2019 and 2022 and no. 4 in 2023, we are the only brand to have taken home the honor more than once. At Wow Bao, we believe that every day deserves a big, bold serving of WOW. We’ve made it our mission to shake up the industry and bring a fresh and exciting spin to the fast-casual experience.

Wow Bao is poised for continued growth within all its verticals, as well as in the corporate setting.

WE FOSTER A CULTURE OF CARING

Whether it’s our guests or employees, we put people first.  We strive to inspire, motivate, and appreciate one another every day.  We live by the golden rule and treat everyone with kindness, empathy, respect, and a healthy dose of humor.  We take our work, not ourselves, seriously.

Requirements

• Effectively partner with the customer and broker, building rapport at all levels to fully understand their business, the marketplace, and affect positive business growth
• Achieve New Item Authorization goals, Distribution growth, and Share Growth
• Manage promotional activity for customers, validating promotions, measuring effectiveness and making sure promotional tactics align with Wow Bao strategy
• Utilize Spins Data to evaluate retailer performance and report out to leadership health of customers
• Maintain files / documents and salesforce relating to retailers' items and notes
• Maintain item setup tools and reporting platforms.
• Contributing to the development of sales plans and objectives
• Assist with forecasting and demand planning process
• Assist with food shows, trade shows, and off-site events
• Perform calmly and effectively in a fast-paced work environment
• Follow all rules, policies, procedures, and conditions of employment, including those outlined in the Employee Handbook
• Other tasks and projects assigned on an as needed basis
• Travel is required for this role up to 40%.

Required Experience/Skills:

• 3+ years proven & tested experience in customer management, account management, and/or retail sales management for a CPG company
• Tested ability to own business process and Category management through a complex Sales position
• Proven skills embodying a customer-first mentality for effective customer management and selling to achieve objectives
• Proficient in analytical and problem-solving capability with experience using data; Nielsen, IRI, Syndicate/panel data familiarity a plus
• Excellent organizational and project management skills
• Advanced Excel knowledge and experience working with databases
• Experience in PowerPoint and building customer presentations
• Maintain complete knowledge of and comply with all policies, procedures and standards as outlined in the Employee Handbook and Handbook Supplements
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail

Physical Demands:

• Prolonged periods sitting at a desk and working on a computer

Benefits

• Health Insurance (medical, dental, vision)
• 401(k) Retirement Plan
• Voluntary Life Insurance, Short-Term Disability, Long-Term Disability
• Paid Time Off
• Paid Sick Leave
• Employee Restaurant Discounts and Employee Meals
• Pre-Tax Commuter Benefits
• Employee Discount Programs
• Training, Development and Advancement Opportunities
• Employee Assistance Program
• We foster a culture of CARE
• Growth & transfer opportunities; we love it when people grow at Wow Bao!

Benefits eligibility varies based on things like position, hours worked, and length of service, and all benefits are subject to change, some of the benefits you might expect are listed above.