IT Manager

Join our dynamic team as the IT Manager at Wow Bao. You will play an integral multifaceted role, managing Microsoft 365, SharePoint, and other critical cloud platforms like Salesforce, Google Workspace, Analytic platforms, POS and related store technology, VoIP, IM, video conference communications, integrating low-code to no-code automated workflows, RMM, Security tools, onsite and remote access. Ensuring seamless operation and optimization of these systems to support the business operations. If you're passionate about hospitality, thrive in a collaborative environment, and are ready to take on new challenges, we want to hear from you! This role is on-site five days a week in our River North office.

 Why join Wow Bao?

• This role offers an exciting opportunity to work at the intersection of cloud technology, automation, and business operations in the restaurant industry.
• Wow Bao is committed to fostering an inclusive workplace culture that values diversity and encourages professional growth.
• If you are passionate about leveraging technology to drive business innovation and thrive in a dynamic environment, we invite you to join our team and contribute to the success of Wow Bao.

What we look for:

• Minimum of 5 years of experience as an IT Manager or relevant experience.
• Solution oriented: Where some see problems, you think through solutions & translate high-level goals into actionable plans.
• Self-starter: a bias towards action and can thrive in a fast-paced constantly changing environment.
• Forward thinking: you see around corners & are always thinking of ideas on how to help improve processes.
• Ownership mentality: you roll up your sleeves and do whatever it takes to make things successful.

Equal Opportunity Employer 

ABOUT WOW BAO:   

Innovative. Fast Pace. Growth.

 Join the fastest growing Asian fast-casual food brand in the country! More than 20 years old, Wow Bao is a Chicago-based omni-channel brand that operates in several store fronts, as well as in over 700 virtual kitchens across the country. Our retail/CPG business is experiencing unprecedented growth with Wow Bao available in more than 7,000 grocery stores nationwide, and plans to expand into 12,000 by the end of 2024. Additionally, our portfolio includes airports, universities, hotels, hot food vending machines, and e-commerce.

Wow Bao has always led the industry in innovation and while fusing delicious Asian Street Food with superior hospitality, we continue to meet our customers where they are. Our restaurant menu features rice bowls, pan-seared potstickers, dumplings, soups, and our iconic Bao – steamed hot Asian buns with a variety of savory and sweet fillings. We continue to expand our grocery line and in addition to several Bao flavors, we are introducing a variety of other products.

 Wow Bao is the only brand to be recognized three times by Fast Casual magazine as a Top 100 Movers & Shaker. Ranked no. 1 in 2019 and 2022 and no. 4 in 2023, we are the only brand to have taken home the honor more than once. At Wow Bao, we believe that every day deserves a big, bold serving of WOW. We’ve made it our mission to shake up the industry and bring a fresh and exciting spin to the fast-casual experience.

 Wow Bao is poised for continued growth within all its verticals, as well as in the corporate setting.   

 WE FOSTER A CULTURE OF CARING 

Whether it’s our guests or employees, we put people first.  We strive to inspire, motivate, and  appreciate one another every day.  We live by the golden rule and treat everyone with kindness, empathy, respect, and a healthy dose of humor.  We take our work, not ourselves, seriously. 

Requirements

DESCRIPTION OVERVIEW

Infrastructure Management:

Oversee the design, implementation, and maintenance of the organization's IT infrastructure, including networks, servers, storage, telecommunications systems, and cloud platforms. Ensure high availability, reliability, and security of IT systems and services.

Security and Compliance:

Develop and enforce IT security policies, procedures, and standards to protect against cybersecurity threats and ensure compliance with relevant regulations and industry standards and models (PCI-DSS 4.0). Conduct regular security assessments and audits with the cyber insurance vendor.

Risk Management:

Identify and assess IT risks and vulnerabilities and develop strategies to mitigate them. Establish security protections, disaster recovery and business continuity plans to minimize the impact of IT disruptions or data breaches.

Project Management:

Lead IT projects from initiation to completion, including planning, scheduling, budgeting, and resource allocation. Ensure projects are delivered on time, within budget, and according to specifications.

Other strengths needed:

Great communication, documentation, and reporting skills, business continuity planning, budgeting and resource management. A good understanding of business processes to help provide leadership and development to all departmental needs/asks, provide support and customer service to the executive team and user base, manage all IT related vendors, and overall continuous improvement.

ESSENTIAL FUNCTIONS:

Microsoft 365 Administration: ***

• Manage user accounts, identities, and device accounts within Azure Active Directory (AAD). Implement and oversee Single Sign-On (SSO) and Multi-Factor Authentication (MFA) for enhanced security.
• Configure and maintain enterprise file-sharing solutions using SharePoint and OneDrive for Business.
• Ensure the security, deliverability, and integrity of email services through SPF, DMARC, and DKIM protocols. Email Transport management, rules, policies, tracking, auditing.
• Microsoft 365 Pureview and Defender email policies and settings to enhance security and productivity. Collaborate with various teams to integrate third-party applications with Microsoft programs and products.

Salesforce Administration: ***

• Configure and customize Salesforce to meet business requirements, including creating custom objects, fields, and workflows.
• Develop and maintain automated workflows using low-code to no-code tools like Process Builder and Flow Builder.
• Integrate Salesforce with other systems and applications using APIs to facilitate data exchange and automation.

Security Management: ***

• Antivirus, DNS, VPN, SOC technologies.
• OS Protections like BitLocker, File vault, MS GPO, etc.
• Email Security and Awareness training continued stimulations and testing.

 Low-Code to No-Code Automated Workflows: ***

• Leverage platforms like Zapier and Microsoft Power Automate to design and implement automated workflows including AI technologies.
• Utilize APIs to connect disparate systems and enable seamless data flow between applications.
• Collaborate with cross-functional teams to identify automation opportunities and streamline business processes.

 VoIP Administration: **

• Manage and administer VoIP systems, including 8X8 VoIP, toll-free numbers, and auto-attendant services, call routing, call groups, etc.
• Ensure the reliability and quality of voice communications across the organization.
• Zoom rooms management. Manage and maintain all 4 zoom room conference room equipment.

 Restaurant Technologies: **

• Oversee and support restaurant technologies, including POS systems (e.g., Toast), online ordering platforms, and digital menu boards.
• Collaborate with vendors and internal stakeholders to optimize restaurant technology solutions for efficiency and customer experience.

 Enterprise Forms Management: ***

• Manage enterprise forms solutions, including Gravity Forms and FastFieldForms, for various operational needs such as store checklists, line checks, and data collection.
• Implement and optimize forms to enhance data accuracy and streamline workflows.

 Google Workplace Administration: *

• Manage Google Workplace (formerly G Suite) applications, Drive, and Analytics, to support collaboration and productivity across the organization.

 Cisco Meraki: ***

• Advanced understanding of Cisco Meraki network stack, firewall, router, switches, WAP’s, VPN, Umbrella, and Cisco Secure client. SAML and certificate management. Alerts and notifications.

 Desktop/Laptop Management: ***

• Manage computer inventory, builds, assignments. Manually install Windows/MacOS. Keep documentation and RMM policies up to date and active.

Other essential functions:

•  Be available to assist and work during Wow Bao offsite events such as Lollapalooza and other events as needed.
• Multitask calmly and effectively in a fast-paced environment.
• Follow all rules, policies, and procedures and conditions of employment, including those outlined in the Employee Handbook.
• Other duties will be assigned as needed.

Qualifications and Skills:

• Bachelor’s degree in computer science, Information Technology, or related experience in this field preferred.
• Proven experience in M365 Email and SharePoint/OneDrive administration.
• Proficiency in Salesforce administration, including customization, automation, and integration.
• Experience with restaurant technologies, including POS systems and online ordering platforms is a plus.
• Strong knowledge of low-code to no-code platforms such as Zapier, Microsoft Power Automate, and Salesforce Flow.
• Proficiency in VoIP administration and familiarity with VoIP protocols and technologies. Including zoom rooms management.
• RMM/MDM for added computer management and security. Remote application packages/installs, scripts, workflows, policy settings, etc.
• Advanced understating of custom enterprise forms management solutions like Gravity Forms and FastFieldForms.
• Understanding of WordPress administration and Google Workplace applications.
• Windows and Mac desktop OS and iOS and android mobile OS as well.
• Strong problem-solving skills and ability to troubleshoot technical issues independently.
• Excellent communication and collaboration skills for working with cross-functional teams and external vendors.

Benefits

• Health Insurance
• 401(k) Retirement Plan
• Voluntary Life Insurance, Short-Term Disability, Long-Term Disability
• Paid Time Off
• Paid Sick Leave
• Employee Restaurant Discounts and Employee Meals
• Pre-Tax Commuter Benefits
• Employee Discount Programs
• Training, Development and Advancement Opportunities
• Employee Assistance Program
• We foster a culture of CARE
• Growth opportunities; we love it when people grow at Wow Bao!

Benefits eligibility varies based on things like position, hours worked, and length of service, and all benefits are subject to change, some of the benefits you might expect are listed above.