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I.T. Helpdesk Technician

I.Q. Technologies, Inc.

Wheaton, illinois


Job Details

Full-time


Full Job Description

At I.Q. Technologies, you have an excellent opportunity to excel your career within a thriving organization. We are looking for a qualified, experienced, and motivated individual to become part of IQ's team today!

The candidate will be responsible for helpdesk support as well as for providing remote support to customers as/when needed. Duties include (but not limited to) responding to tickets, diagnosing and resolving various PC/Desktop technical issues, ticket escalation, support of hardware, software, operating systems, general day to day helpdesk services, and other tasks as assigned by the manager.

  • General knowledge of Microsoft Active Directory related to user management such as password resets, account management, etc.
  • Imaging PC’s/Laptops
  • Basic knowledge of Local Area Networks
  • Knowledge of Printer/Fax troubleshooting, support, general maintenance
  • Laptop/Desktop hardware support
  • Microsoft Office Suite knowledge and troubleshooting know-how (Word, Excel, PowerPoint etc.)
  • Email client configuration & setup (Outlook, phone email setup, etc.)
  • Knowledge of helpdesk/ ticketing system
  • Knowledge of working with Projectors
  • Basic Knowledge of Telephone systems
  • Knowledge of Setup/troubleshoot mobile phones
  • Knowledge of Antivirus/Anti Malware software
  • Excellent communication skills as candidate will be directly interacting with users at client sites.
  • Technical troubleshooting skills.

I.Q. Technologies is an equal opportunity employer. Part of I.Q. Technologies employment process requires that candidates must successfully complete and pass a background and drug check. Resumes are required during the initial application process. Only candidates that fulfill the necessary requirements will be considered/contacted. NO DIRECT CALLS IN REGARD TO THIS POSITION.

Benefits

- 401K

- Vision Insurance

- Medical Insurance

-Dental Insurance

- PTO

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