Epic Services Coordinator

The Epic Services Coordinator is a key position with two main areas of focus: recruitment functions and administrative support.

The Epic Services Coordinator will assist in integrating team members to the Epic Services Team and client environments. Including resume writing and preparation, candidate sourcing, system management, and assisting in onboarding functions. The role will also provide vital support to our team by communicating updates, monitoring deadlines, and maintaining and organizing records across various systems. This role requires strong organizational skills and the ability to manage multiple tasks efficiently.

Who We Are

Prominence is a healthcare technology strategy and implementation firm, focused on helping the nation’s leading healthcare organizations to do more with their data. Founded by former Epic managers, we understand the technology landscape in healthcare and provide IT staffing, advisory services, and analytics solutions to create robust data ecosystems that support clinical workflows, automate operational processes, and expedite research. Whether it’s guiding a technology implementation, establishing governance principles, or developing leading edge analytics, we help our customers make sense out of the mountain of data at their fingertips in order to deliver higher quality care at a lower cost.

Ranked as a best place to work over 27 times (and counting!), Prominence’s culture provides consultants with a supportive environment that allows you to innovate and grow your career in healthcare IT. Additional information is available on our website.

Requirements

Essential Role Responsibilities

Recruiting Support:

• Create, format, and review templated Prominence resumes with candidates’ experience and credentials for submission to client opportunities.

• Monitor candidate resumes in the ATS system to ensure Prominence formatted resumes are ready for client submission including updating experience, certifications, reformatting, etc.
• Continuously manage and update candidate pipelines, ensuring accurate tagging of experience and certifications within each pipeline, identify and resolve duplicate entries, and maintaining organized, up-to-date candidate records in Prominence’s ATS system.
• Continuously monitor, update, and review applicant “tags” in Prominence’s ATS system to identify candidates that could facilitate open roles.
• Assist in scheduling and coordinating interviews between applicants, the Recruiting team, the Epic Service Team Lead, and/or the Client Engagement Manager.
• Source candidates to fill open roles as needed.
• Review referral submissions for qualified candidates and alert the Recruiting team of profiles that align with open positions.
• Conduct reference checks on candidates as needed.

Administrative Support:

• Drive communication between Sales, Recruiting, Epic Services Team Lead, and Engagement Managers, ensuring action items are being taken and projects are moving forward during the Recruiting stage.
• Provide administrative support to ensure opportunities, candidates, and team member profiles are linked appropriately between various systems. 
• Assist in monitoring opportunities that are uploaded in client submission portals, alerting sales of potential opportunity and adding candidate submissions as needed.
• Complete onboarding information for new team members to initiate the onboarding process within various HR and IT systems.
• Assist HR and the Client Engagement Manager with onboarding team members to the client and the Epic Services team.
• Ensure employee agreements being executed and stored properly, while updating the HR team to start the onboarding process for new team members.
• Track client materials for team members during the onboarding and offboarding stages, complete audits on tracked information as needed.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Skills, Knowledge, and Abilities:

• Professional: Demonstrates a high degree of professionalism by treating others with respect, keeping commitments, building trust within the team, working with integrity, and upholding organizational values ("Do Great Work and Move Mountains”).
• Organized: Capable of managing multi-faceted work streams efficiently, ensuring smooth project flow.
• Self-Motivated: Adept at managing personal schedules, meeting deadlines, and monitoring work quality independently.
• Highly Adaptable: Quickly acclimates to new project assignments and diverse work environments.
• Creative: Approaches problems with a solution-oriented mindset, working collaboratively to find novel solutions.
• Communication: Effectively conveys clear and concise messages that resonate with the intended audience, both in written and verbal forms.
• Proactive: Anticipates potential issues, addresses concerns before they escalate, and effectively raises them when necessary.
• Team-Oriented: Passionate about mentoring and guiding others, thrives in a team-based environment.

Education, Training, & Experience  

2+ years of experience in the following areas:

• Healthcare industry knowledge and experience
• Talent acquisition
• Resume writing and formatting
• Competency with Microsoft Office products is required. Competencies in systems including Workable and Salesforce is preferred.

Benefits

Prominence is dedicated to hiring the best and brightest minds in healthcare and maintaining a culture that rewards our employees for following their passion. We are excited to offer the following benefits for this position:

• Competitive Salaried and Hybrid Compensation Plans
• Health Care Plan (Medical, HSAs, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Dependent & Health Savings Accounts
• Short Term & Long Term Disability
• Paid Time Off (Vacation/Sick & Public Holidays)
• Training & Development Fund
• Technology Stipends (for Qualifying Roles)
• Work From Home
• Charitable Giving to Causes You Believe In

Employment Eligibility

Must be legally authorized to work in the United States without sponsorship.

Physical and Medical Standards

Must be able to sit or stand at a computer and work independently.

Working Conditions, and Environment

Must be able to sit or stand at a computer and work remotely and independently from personal home office

Commitment to Equal Opportunity

The world’s most talented professionals come from every background. All applicants will be considered for employment without attention to age, race, color, religion, gender identity and/or expression, sexual orientation, national origin, marital status, veteran or disability status, or any other characteristic protected by law. In addition, Prominence will provide reasonable accommodations for qualified individuals with disabilities.

If you are smart and good at what you do, come as you are. All qualified candidates are encouraged to apply.

Partnership Eligibility

Our partnerships are extremely important to us. This online application is not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at Prominence. We appreciate your help in respecting our partners.

Interested in learning more? Apply below to connect with our Talent team about immediate openings and future consulting projects.