Enrollment Specialist

Corcentric, a leading provider of cloud-based solutions to address financial process automation, is seeking an Enrollment Specialist to join our team. As an Enrollment Specialist, you will be responsible for enrolling our customer's suppliers into our payment program.

In this role, you will work closely with the Operations Manager to ensure a smooth enrollment process and a high level of customer satisfaction. The ideal candidate has excellent communication skills, strong attention to detail, and is able to work effectively in a fast-paced environment.

As an Enrollment Specialist, you will:

• Spend a significant portion of time on the phone, proactively calling suppliers and business to support profile activation within the Corcentric payment network
• Apply excellent communication skills and product knowledge to encourage companies to convert to electronic payments by joining Corcentric payment network
• Respond to supplier objections and provide information on the benefits of joining the payment program
• Participate in training programs to enhance product knowledge and communication skills
• Take ownership and accountability of individual key performance indicators
• Continuously learn and improve performance based on feedback from call shadowing, coaching, Quality Assurance and Quality of Service reports.

Requirements

You’ll need to have:

• General office experience, preferably in a technical environment
• Customer support experience, with a passion for quality service delivery
• Excellent verbal, written, and interpersonal communication skills
• Strong listening and analytical skills
• Ability to explain product features in a business-to-business tele-sales setting
• Demonstrated ability to be independently accountable and work in a team environment
• Excellent problem-solving skills and the ability to exercise sound judgment
• Comfortable MS Office skills

(We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!)

About Corcentric:

Corcentric is a global provider of financial process automation solutions. Our cloud-based platform helps businesses automate and streamline their financial operations, including procurement, accounts payable, accounts receivable, and more. We are dedicated to helping our customers reduce costs, improve efficiency, and drive growth.

If you are looking for an opportunity to join a dynamic and innovative company, apply now to become an Enrollment Specialist at Corcentric!

Benefits

At Corcentric, we know that the hard work of our employees is what drives the success of our organization. We care about who you are and what you value, both inside and outside of work.

Within our organization, you will have the opportunity to work with smart, collaborative team members and approachable leaders. Our down-to-earth, solutions-oriented culture means you'll have the opportunity to get hands-on with interesting work projects and be able to draw a short line from your contributions to business impacts. We prioritize professional development and encourage cross-functional promotional opportunities to enable you to reach your career goals. We have been in business for over 25 years and are thrilled to be actively growing and scaling our teams accordingly - it's an exciting environment and a great time to join.

We also recognize the importance of work-life balance and want to support your efforts to take care of your health and well-being and the health and well-being of those who depend upon you. In support of this, we are proud to offer a comprehensive benefits package to our full-time team members, including:

• Generous annual paid time off program that increases with tenure
• Nine paid holidays plus an annual personal holiday to recognize or celebrate an occasion that is important to you
• An annual paid day off to volunteer for causes that are near and dear to you
• Paid maternity, paternal/secondary caregiver, and adoptive parent leave
• Company-paid life and disability insurance
• 401k program with a company match
• Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution
• Dental plan – including orthodontia coverage
• Vision plan – including discount for LASIK surgery
• All medical, dental, and vision insurance plans are available from the first of the month following your start date – no extended waiting period to be eligible!
• A no-cost Employee Assistance Program - 24/7 access to confidential counseling services and a wide range of additional support and professional services

Our roles require routine use of standard office equipment, such as computers, keyboards, printers, phones, and filing cabinets. You may need to type, reach, and lift office materials of a reasonable weight. Travel may also be required based on job responsibilities and business needs.

Corcentric does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.