E-Chat Consultant

Position Summary

Responsible for lead generation sales via A&K website utilizing effective online sales communication techniques.

Responsibilities and Accountabilities

• Maintain a high level of familiarity with the Abercrombie & Kent website and products to provide a positive visitor experience

• Use echat sales techniques to generate sales leads and meet monthly echat booking goals using echat software

• Collaborate with Marketing and Web team to review trends or report web issues

• Manage website inquiries and handle as appropriate or forward to correct department via CRM

• Maintain up to date knowledge of current product offerings and destinations by attending training/product briefing sessions

• Assist guests/Travel Advisors as necessary

• Assist with special projects or related duties as needed

Skills and Abilities

• Intermediate typing skills preferred - accuracy is a must

• Excellent written communication skills

• Basic knowledge of Microsoft products – Word and Excel

• Able to navigate the A&K website in a proficient manner

• Knowledge of world geography

• Work in a team environment

• Creative problem-solving skills

• Ability to work with minimal supervision

Requirements

Education and Experience

• Minimum two years relevant travel industry experience preferred

• High School diploma required

• Previous sales experience preferred

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources