Delivery Coordinator

Role Overview:
As a Delivery Coordinator, you will be at the heart of our operations, managing shipment schedules, resolving delivery challenges, and ensuring every parcel reaches its destination on time. This role requires excellent communication skills, a proactive mindset, and a passion for providing exceptional service.

Key Responsibilities:

• Route Management: Organize and optimize delivery schedules to meet deadlines and maximize efficiency.
• Tracking and Updates: Monitor shipments in real-time, providing accurate updates to customers and addressing delays promptly.
• Customer Support: Serve as the primary point of contact for delivery inquiries, ensuring all customer concerns are resolved quickly and effectively.
• Vendor Coordination: Communicate with shipping partners to streamline pickup and delivery operations.
• Problem Resolution: Identify and resolve delivery issues, including lost, delayed, or damaged shipments, ensuring customer satisfaction.
• Documentation: Maintain detailed records of shipping activities, delivery timelines, and any reported issues.
• Process Improvement: Collaborate with team members to enhance delivery processes and implement new strategies for efficiency.

Requirements

• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Problem-solving abilities with a focus on solutions and customer satisfaction.
• Familiarity with tracking systems, shipping software, or logistics tools is a plus.
• Previous experience in logistics, delivery coordination, or customer service is an advantage but not required.
• A proactive and team-oriented mindset.

Benefits

Competitive salary and opportunities for career advancement.

Training to develop logistics and coordination skills.

A dynamic and supportive work environment.

The chance to be part of a global logistics company connecting U.S. shopping to the world.