Criminology Data Analyst (Electronic Monitoring) - Hybrid/In Office Required

You must reside in an appropriate area to commute to our Naperville, Illinois office three days/week

Company Overview

Track Group Inc. is a global leader in the provision of advanced electronic monitoring and supervision solutions to the criminal justice/corrections market. For over 27 years, we have been providing our global clients with the industry’s most reliable location-tracking devices, complementary software, analytics, and app-driven monitoring solutions, along with multiple levels of support services. Track Group’s Specialized Caseload Unit (SCU) is a team of highly trained GPS data analysts and EM investigators. We provide enhanced caseload analysis and investigative reporting, ensuring specialized attention is paid to high-risk GPS monitored individuals.

Position Summary:

The Specialized Caseload Unit’s (SCU) Investigative EM Agents identify and offer solution-based recommendations and investigative analysis to address unique electronic monitoring program needs and ensure a heightened level of support to subscribing SCU agencies. Agents create and maintain a supportive environment for SCU-supported agencies by asking the right questions, listening carefully, taking detailed notes, and collaborating with other team members to deliver proactive caseload analysis and investigative reports. Agents will analyze specific EM caseloads on a daily basis per subscribing agency protocols, often leveraging specialty software and analytics tools. Agents will provide detailed post-incident analysis aimed at distilling specific EM data/events of interest into easy-to-understand reports. Agents are passionate about electronic monitoring technology and leverage their technical and analytical abilities to create positive customer interactions while addressing a variety of supportive diagnostic and investigative analyses within community corrections programs.

Core Responsibilities include:

• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing analytical and reporting solutions tailored to their specific needs.
• Understands the nuance and relationship between various systems in use and/or integrated within SCU subscribing agencies, follows specific analytical processes on a daily, weekly, and monthly basis, and provides reports as specified per customer.
• Performs proactive diagnostic analysis, making corrective recommendations, and providing easy-to-interpret reporting on specific EM events of interest based on customer-specific protocols.
• Establishes and maintains consistent rhythms for timely follow-up and ensures reporting deliverables are met or exceeded.
• Partners with other Track Group team members to ensure consistent and accurate documentation of customer requests, diagnostic recommendations, and investigative reporting.

Requirements

• Minimum 3 years’ experience with data analysis, analytics and/or business intelligence software
• Electronic Monitoring industry experience preferred
• Excellent communication (verbal and written) and organizational skills
• Proficient in the use of Microsoft Office Suite, Adobe PDF, and similar tools.
• Strong ability to manage multiple projects simultaneously while prioritizing timelines.
• Highly organized and detail-oriented team player.
• Strong communication and time management skills.
• Ability to work within a team environment as well as independently.
• Bachelor’s degree required, preferably with a discipline in data analysis, computer science, criminal justice, or business intelligence.

Benefits

• Generous amounts of time away from work to promote a healthy work-life balance. We offer unlimited paid vacation days in addition to observing 11 major holidays per year.
• Access to Medical, Dental and Vision insurances with a company contribution for you and any covered dependents.
• Life Insurance, Short-Term Disability Insurance and an Employee Assistance Program provided to you at the company’s expense.
• Ability to contribute to a company sponsored 401(k) retirement plan with a company match on your contributions.
• Opportunities for growth along our clearly defined Career Path, including mentorship and leadership development programs to help you achieve all of your professional goals.