Crew Member

WOW BAO is hiring CREW MEMBERS for our team! Must have weekend availability. Crew members will rotate between our three stores (Water Tower Place, Lakeview, and Loop location).

We are looking for those who have…

• Great customer service skills
• Friendly and outgoing attitudes
• Ability to work on a team

We offer employee meals, dining discounts, flexible schedules, competitive pay, health care benefits for those who qualify, training, and a supportive company culture.

Crew Members work all stations within Wow Bao including cashier, concierge, bao, rice, and expo.

Innovative. Fast Pace. Growth.

Established in 2003, Wow Bao fuses superior hospitality and industry leading technology to deliver signature flavors “at the speed of life.” Our menu features rice bowls, pan-seared potstickers, dumplings, soups, and our iconic Bao – steamed hot Asian buns with a variety of savory and sweet fillings.

Wow Bao was once again recognized by Fast Casual magazine as a 2023 Top 100 Mover & Shaker! Ranked no. 1 in 2019 and 2022, we are the only brand to have taken home the honor more than once. At Wow Bao, we believe that every day deserves a big, bold serving of WOW. So, we’ve made it our mission to shake up industry and bring a fresh spin to the fast-casual experience.

We foster a culture of caring.

Whether it’s our guests or our employees, we put people first. We strive to inspire, motivate, educate, and appreciate one another every day. We live by the golden rule and treat everyone with kindness, empathy, respect, and a healthy dose of humor. We take our work, not ourselves, seriously.

Equal Opportunity Employer.

Requirements

ESSENTIAL FUNCTIONS: (Other duties will be assigned as needed) Must be willing and able to do the following:

• Interacts with all Guests while practicing C.A.R.E. Hospitality (Contact, Above and Beyond, Respect, Enthusiasm).
• Upholds Wow Bao’s 5 Operational Commitments.
• Promotes and fosters a culture of care and teamwork among co-workers.
• Takes accurate food and beverage orders.
• Prepares all food while following Wow Bao’s Sacred Standards.
• Knows the menu thoroughly to guide Guests through the ordering process.
• Presents current promotional information to Guests and encourages their participation.
• Partners with other Crew Members, Shift Supervisors, and Managers to meet target goals during a shift.
• Practices restaurant cleanliness at all times.
• Ensures that supplies are well stocked.
• Maintains a fast speed of service.
• Takes orders from Guests and inputs their selections into the store’s computer system.
• Accurately processes Guest payments.
• Accurately accounts for and balances all sales and receipts at the end of a shift.
• Follows recipes with great attention to detail.
• Comply with all safety and sanitation guidelines and procedures
• Interacts with and communicates to teammates so everyone executes a successful shift.
• Sort and wash dirty dishes and properly store them once they are dry and clean.
• Removes garbage and keeping garbage area cleaned.
• Availability to work a variety of hours, days and shifts, including holidays and weekends.
• Other duties will be assigned as needed

Requirements:

• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook.
• Treats all with respect and professionalism.

Physical Demands:

• Continuous standing and walking.
• Moving safely through all areas of the restaurant, which may include stairs and uneven or slick surfaces.
• Working in confined spaces of varying noise and temperature levels.
• Lifting and moving up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.

Accessibility varies by location

Benefits

• Health Insurance (medical, dental, vision)
• 401(k) Retirement Plan
• Voluntary Life Insurance, Short-Term Disability, Long-Term Disability
• Healthiest You by Teledoc (voluntary virtual healthcare program)
• Paid Time Off
• Paid Sick Leave
• Employee Meals
• Pre-Tax Commuter Benefits
• Employee Discount Programs
• We foster a culture of CARE

*Benefits may not apply to all employees, eligibility based on full or part-time status