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Executive Director Operations

Drake Cooper

Boise, idaho

Job Details


Full Job Description

Drake Cooper is experiencing an incredible growth period and we're looking for a seasoned, strategic operations superstar to join our dynamic team! At Drake Cooper, our Executive Director of Operations reports to the CEO and collaborates with various teams throughout the agency to optimize and maintain efficient operations. You will have the exciting opportunity to lead and oversee a team of talented Project Managers.

As a vibrant employee-owned agency, we strive to ignite transformative growth and deliver nothing short of excellence in client service. Be a part of our exciting adventure as we continue to innovate and excel in the industry!

Candidates must be willing to relocate to Boise, Idaho, or Los Angeles California.


  • Serve as a centralized hub to ensure best practices are optimized and documented
  • Track MSA expiration dates and work with Account Leads to ensure they are maintained 
  • Stay abreast of industry pricing standards and unique pricing strategies and provide guidance and data required for agency pricing within contracts
  • Develop and implement organizational processes and rollout plans, ensuring alignment with agency objectives.
  • Optimize Scope of Work templates and roll them out to Account teams. Review all agency contracts and seek outside counsel when necessary. Provide information to CEO and VP, Finance for approval on exceptions
  • Run utilization reports and flag any issues to leadership for discussion
  • Work with Account Leads to ensure client staff plans are accurate and aligned with budgets
  • Identify resourcing gaps or overstaffing based on staff plans
  • Meet monthly with Account Leads to ensure client forecasts are updated and shared with the VP of Finance.
  • Oversee education and training on processes and best practices 
  • Design and implement operational frameworks to optimize agency performance and foster a culture of excellence
  • Look to find opportunities where agency operations and project management could be maximized or expanded across more areas of the agency

The Ideal Candidate:

  • Adhere to Drake Cooper values at all times
  • Fast learner with a “can-do” attitude
  • Ability to handle change and provide a sense of calm, cool, and collected for the working team
  • A detail-oriented, strategic thinker passionate about client engagement and delivering impactful solutions
  • Possesses a deep understanding of the evolving media and digital landscape, with insights into industry trends
  • A strong communicator capable of uniting diverse groups to define comprehensive solutions
  • Embodies our collaborative, values-driven culture, demonstrating empathy and a work-life balance mindset
  • Tenacious and resourceful, excelling in problem-solving and embracing challenges.
  • A skilled relationship builder adept at managing diverse personalities and fostering collaboration
  • Comfortable working with a Fortune 10 energy company


  • 15+ years of work experience 
  • Agency operations experience is required
  • Management and leadership experience is required
  • Production experience preferred 
  • Media experience preferred


  • 100% Employee Owned
  • Profit Sharing
  • Hybrid work arrangements
  • Paid Parking at our office locations
  • 401k plan with a match
  • Agency-paid medical, life, and short-term disability insurance along with options for vision, dental, additional life, and long-term disability insurance
  • A generous time off program including family leaves and volunteer work
  • Great clients!!

At Drake Cooper, we embrace differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status and other characteristics that make each of us unique. We are proud to be an Equal Opportunity Employer and celebrate a culture based on respect, diversity, and inclusion.

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