Director of Academic Operational Systems

The Director of Academic Operational Systems reports to the Associate Dean of Academic Affairs.  The Director oversees and monitors the learning management and exam software processes and works closely with software vendors and the IT department to ensure systems are functioning properly and efficiently in support of the end user.  Under the direction of the Associate Dean, the Director works with academic leaders and committees to ensure accurate system data content including, but not limited to, curriculum mapping, learning outcomes, course offerings, and final exams.  The Director is responsible for ongoing training and development of faculty and staff for academic operational systems and ensures cross-departmental support.

RESPONSIBILITIES: 

• Supervises and evaluates the Educational Course Coordinators and Foundational Sciences Coordinator.  
• Overall responsibility for management of data in ICOM’s academic operational systems, currently LEO, ExamSoft, and LearningSpace. Responsible for optimizing processes to enhance workflow in support of the end user and for managing user structures, roles, and security access.  Ensures the integrity of confidential/sensitive information.
• Develops and maintains system documentation and procedures of ICOM’s academic operational systems. Provides training and support to team members and ICOM college partners as needed. 
• In collaboration with the Associate Dean of Academic Affairs, requests, reviews, and coordinates course offerings sufficiently in advance of each term to accommodate planning and publication of schedules.  Develops and communicates information to faculty and staff and works closely with the Registrar’s Office and other ICOM offices to ensure smooth coordination and accuracy of information.
• Manages the creation and maintenance of semester and yearly academic calendars in ICOM’s databases and assists in the approval process of all excused absences as designated.
• Assists in the development, management, and maintenance of ongoing curriculum mapping of content integration and learning outcomes, identifying curricular gaps and redundancies, and documenting compliance with accreditation standards.
• Overall responsibility for monitoring and administration of teaching and assessment materials in the academic databases, including the compiling, formatting, and grading of quizzes and exams.
• Serves as a source of information to faculty, staff and students on policies, procedures, and office activities related to Academic Affairs.  Communicates effectively with all levels of faculty, staff and students in the development, implementation, and maintenance of academic administrative paperwork and processes.
• Prepares and presents reports for internal and external users, as needed. Facilitates and assists with data collection for required board and accreditation reporting.  
• In collaboration with appropriate Deans, provides training and backup support for other departments specific to academic operational systems.
• Performs other related duties, as assigned. 


SUPERVISORY RESPONSIBILITIES: 

• Supervises Educational Course Coordinators and Foundational Sciences Coordinator.

Requirements

• Bachelor’s degree in education or related field, master’s degree preferred.
• Experience working in higher education required, medical school experience preferred.
• Excellent computer skills including well-developed knowledge of Apple, Windows and Microsoft Office, Google Suites, and Learning Management Systems within an educational system. 
• Minimum three years’ experience managing an LMS or Student Information System within an educational system.  
• Professional experience in an academic environment, experience with Learning Management Systems within an educational system preferred.

SKILLS and ABILITIES:

• Knowledge of database design structures and data retrieval.  Able to work with different computer programs and databases/Learning Management Systems within an educational system.
• Extreme attention to detail and strong analytical mindset. Ability to regularly solve problems by analyzing issues, creating action plans, managing projects and prioritizing self-directed workflow with conflicting demands and deadlines.
• Ability to think critically and creatively, have a high standard of integrity and be motivated to incorporate best practices into the organizational structure.
• A team player who values collaboration, mutual support and team cohesion.  Presents in a positive, professional manner.
• Ability to work successfully as both a member of a team and independently with minimum supervision.
• Strong interpersonal and communication skills, both written and verbal.  Ability to communicate effectively with all levels of faculty, staff and students in the development, implementation, and maintenance of academic administrative paperwork and processes. 
• Collaborative, professional demeanor with strong verbal and written communication skills and excellent attention to details
• Familiarity with Apple products and Google Suite helpful.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick, Holidays, Winter Break)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development