Veterinary Care Specialist

Job Title: Pet Care Specialist

Company: Heartstrings Pet Hospice In-Home Euthanasia & Aftercare

Location: Remote (United States)

Job Type: Part Time

About Us:

At Heartstrings Pet Hospice, our mission is to provide unparalleled care and support to families navigating the emotional journey of saying goodbye to their beloved pets. We are dedicated to ensuring that each pet and family receives the utmost dignity, compassion, and respect during these challenging times. Our rapid growth and innovative business model set us apart in the field of pet hospice care.

Position Overview:

As a Pet Care Specialist at Heartstrings Pet Hospice, you will be the heart and soul of our mission. You will serve as the primary point of contact for families reaching out to our practice, guiding them through every step of the process with empathy and understanding. Your role will be crucial in ensuring that each interaction is filled with compassion and respect, addressing the unique needs of every family we serve.

Key Responsibilities:

- Serve as the initial point of contact for families seeking our services.

- Provide emotional support and guidance to families throughout the euthanasia and aftercare process.

- Communicate our core values of dignity, compassion, and respect in every interaction.

- Coordinate with veterinary staff to ensure seamless service delivery.

- Maintain detailed records of client interactions and services provided.

- Participate in ongoing training and development opportunities.

Qualifications:

- Strong interpersonal and communication skills.

- Empathy and emotional resilience.

- Ability to handle sensitive situations with care and professionalism.

- Detail-oriented and organized.

- Previous experience in a customer service or support role preferred.

- Passion for animal welfare and a commitment to our mission.

Schedule:

We offer flexible scheduling options to accommodate your personal needs, including morning, mid-afternoon, early evening, and night shifts. This flexibility ensures that our team members can balance their personal lives while providing exceptional care and support to the families and pets we serve.

Why Join Us:

- Be part of a team that truly values compassion and respect.

- Make a meaningful difference in the lives of pets and their families.

- Enjoy a flexible work schedule that fits your lifestyle.

- Work remotely from anywhere in the United States.

If you are passionate about making a meaningful difference and want to join a team that values empathy, compassion, and respect, we invite you to apply for the position of Pet Care Specialist at Heartstrings Pet Hospice.

How to Apply:

Please submit your resume and a cover letter outlining your qualifications and why you are passionate about this role to [email address].

Heartstrings Pet Hospice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

• Strong Intrinsic Motivation: Demonstrated passion for doing profound and meaningful work, particularly in the context of providing end-of-life care for pets.
• Interpersonal Skills: Exceptional and professional interpersonal skills, enabling effective and compassionate interactions with families and team members.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically.
• Critical Thinking: Ability to exercise strong critical thinking skills to address complex situations and provide appropriate support.
• Computer Proficiency: Strong proficiency in computer literacy, including navigation, troubleshooting, and multi-tasking across multiple computer tabs and platforms while engaging in conversation.
• Compassion and Confidence: Displays compassion, control, and confidence in all aspects of the position, ensuring families feel supported and understood.
• Attention to Detail: High attention to detail and accuracy in all tasks, ensuring seamless and precise service delivery.
• Comfort with Technology: Must be comfortable utilizing the internet and programs such as Gmail, Google Calendar, and web-based communication platforms. Ability to quickly learn and adapt to custom software is essential.
• Preferred Experience: Previous experience in customer service and front-line practice animal care is always preferred, as it enhances the ability to provide empathetic and informed support to families and pets.

Join us at Heartstrings Pet Hospice to make a significant impact in the lives of pets and their families with your dedication, skills, and compassion.

Benefits

Compensation and Benefits:

• Competitive Pay: Starting at $15/hour, with additional incentives and bonuses throughout the year that can add up to $2.00 more per hour.
• Paid Time Off: Up to Two Weeks of Paid Time Off.
• Health Benefits: Customized medical, dental, and vision plans for your family.
• Flexible Spending Account: Dependent care flexible spending account.
• Pet Benefits: Pet insurance and discounts.
• Wellness Program: Comprehensive wellness program focused on mental, physical, financial health, personal growth, and professional development.
• Health Insurance: Partial company-funded health insurance for team members.
• Retirement Plan: 401K with up to 3% company match.