Training Specialist

You've got the opportunity to join our awesome team!

Networx, located in Jerusalem, Atlanta, and New York, is looking to hire a highly skilled Training Specialist to join our team. If you are passionate about making a positive impact, thrive in a dynamic environment, and are highly motivated, this opportunity is for you!

A little about what we do:

From repairs and renovations to products and financing, Networx.com is transforming every touch point of home improvement services. With over 15 years of experience and a network of nearly 100,000 pros, we have helped more than 10 million people with their home needs. As a leader in the home improvement industry, our mission is to help contractors win more jobs. To that end, we've created an incredible workplace and surrounded ourselves with outstanding people who utilize state-of-the-art technology to accomplish individual goals.

Job Summary

We are seeking a highly skilled Training Specialist, with a sense of ownership and commitment to personal and team success. The ideal candidate will excel in one-on-one training, possess strong communication skills, and demonstrate a keen attention to detail. This role requires technical proficiency and interpersonal skills to effectively train and support team members. You will conduct needs assessments, develop training materials, facilitate workshops, and give clear and consistent feedback to employees. The work that you engage in will help ensure all employees are equipped with the knowledge and skills necessary to excel in their roles. If you want to be empowered to use your expertise to help our representatives improve their skills and make quality connections with customers we invite you to apply to join the Networx Team.

What you will Do:

• Develop and conduct personalized training sessions for team members
• Create and maintain comprehensive training materials and reports
• Assess individual learning needs and adapt training methods accordingly
• Listen to agent calls and give feedback to improve call quality and customer conversion rates
• Grade agent calls using Quality Assurance guidelines
• Provide timely and constructive feedback through daily assessments
• Complete daily assessments of agents' progress and performance
• Identify and address areas for improvement in agents' skills and knowledge
• Escalate any issues or innovative ideas that arise during the training process
• Monitor and evaluate training effectiveness, providing feedback for continuous improvement
• Other duties as assigned

Requirements

• Bachelor's degree in Education, Business, or a related field
• 2+ years of experience in training and development
• Former experience in a Quality Assurance or Quality Analyst position
• Strong presentation and facilitation skills
• Excellent communication and interpersonal abilities
• Proficiency in instructional design and adult learning principles
• Ability to assess training needs and evaluate the effectiveness of programs

Nice to Have:

• Sales Experience
• Experience giving performance feedback to employees
• Knowledge of e-learning platforms and training tools is a plus

Benefits

• Health Care Plan (Medical, Dental & Vision)
• FSA and HSA Options
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Short-Term & Long-Term Disability
• Training & Development
• Work From Home Flexibility
• Competitive pay and bonus