Telecommunication Project Coordinator - Provisioning

We are seeking a Project Coordinator - Provisioning to work with the customers, vendors and partners to coordinate the provisioning efforts for Telecommunications projects. Primary focus will be working on Federal Government projects.

Job Duties/Responsibilities

• Reporting daily/weekly activity details and project status.

• Oversee the planning, implementation and tracking of assigned projects.
• Capture, generate, update, and maintain customer status reports as well as taking part in regular project review meetings internally as well as customers.
• Determine resources needed and develop the schedule to complete the projects.

• Responsible for accepting all orders and verifying accuracy and completeness and initiating orders following defined processes.

• Enter completed packages into OSS systems and order additional services as required by the order.
• Must project manage and “own” the order throughout implementation lifecycle and provide ongoing status to sales and customer as well as additional requirements by GSA or other government entities.
• Provide resolution to issues regarding the order throughout the process.
• Work closely with carriers and their field techs to ensure smooth installation.
• Ensure customer expectations are set accordingly throughout the order’s lifecycle.
• Coordinate testing and activation of services with customers and vendors.
• Perform post completion customer satisfaction calls and remediate any open issues prior to completing project.

Requirements

• High School Diploma.
• 5+ years of experience as a Project Coordinator or Provisioning Coordinator.
• Experience in the Telecommunication industry.
• Federal Government contracts experience is highly preferred.
• Proficient with MS Office, especially Word and Excel.
• Must have high level Excel skills.
• Strong verbal and written communication skills required in dealing with internal and external customers.
• Must be able to pass a stringent background check.

Benefits

Health benefits package, including medical, dental, vision, life insurance short-term and long-term disability.

PTO

Holiday pay

401(k) savings plan

AOC Connect is an EEO employer and does not discriminate on the basis of race, religion, disability, veteran status, gender or sexual orientation.