Technology Specialist

Are you an outgoing and tech-savvy problem solver? Do you thrive on assisting people and finding solutions to their issues? If this sounds like you, then we have the perfect opportunity waiting!

We are on the lookout for a knowledgeable and supportive candidate to join our dynamic team as a Technical Support Specialist. In this role, you will directly assist our valued internal and external users to ensure they have seamless access to and can effectively use our mission-critical systems.

The ideal candidate is genuinely enthusiastic about assisting others, possessing patience, empathy, and excellent communication skills. You have a gift for conversation and acknowledge the importance of effective communication. Putting yourself in someone else's shoes and advocating on their behalf comes naturally to you. You appreciate the significance of user feedback, and you excel at gathering it. Troubleshooting and investigating problems are second nature, and you are confident in your ability to overcome challenges.

As a Technical Support Specialist, you will handle support issues via phone calls, emails, and live chats (our call volume is minimal, but emails and chats are increasing), delivering accurate, valid, and comprehensive information using the most appropriate methods and tools. You will also meet personal and team productivity targets and contribute to maintaining system availability targets.

To excel in this role, previous experience in technical support or technical systems management is a must, along with active listening skills, the ability to adapt and respond to various communication styles, and a talent for researching and solving unusual problems. Exceptional verbal and written communication skills, effective multitasking and time management abilities are also essential.

In addition, you must reside in the Greater Atlanta area and possess legal authorization to work in the U.S. It is necessary to be available to work at our Roswell, Georgia Headquarters from Monday to Friday, with no weekend work required!

Join our team and help us maintain excellent service standards, respond promptly to inquiries, and ensure high levels of satisfaction for both our team and clients. Don't wait, apply now!

About WorldVia

As part of an exciting and innovative team, you will be working in a startup atmosphere focused on rapid program iteration while being able to leverage the resources of an established and profitable company that is one of the top 50 largest sellers of travel in the United States. With incredible products in development, WorldVia is on the leading edge of travel marketing and sales.

We are building products and services that will be used by thousands of travel business owners and travel advisors, along with millions of travelers across the country.

Every team member is critical in the decision-making process to ensure we achieve our potential.

Working at WorldVia

At WorldVia, we’re looking for structured thinkers full of passion, ambition, and kindness. We’d love for you to apply even if your experience doesn't precisely match the job description. Your experience, skills, and interests will help you stand out—especially if your career has taken extraordinary twists and turns. We welcome people of diverse backgrounds and perspectives who aren’t afraid to challenge assumptions and the status quo. Join us.

Essential Responsibilities

• Provide technical support to internal team members and external clients
• Respond to inquiries through a variety of channels including telephone (inbound and outbound), video calls, email, and live chat
• Troubleshoot hardware and software/web application issues
• Install and configure software applications as needed
• Assist in the management of IT infrastructure and networks
• Collaborate with team members to complete IT-related projects
• Monitor and maintain computer systems and networks
• Determine the quickest, most effective way to resolve team member and client needs.
• Identify and escalate advanced queries and concerns
• Collaborate with the Technology team and other departments to find appropriate solutions
• Provide training to staff on IT-related topics as necessary

Requirements

• 2+ years experience in a technical support role

• Basic knowledge of networking infrastructure (routers, switches, wireless access points, etc).
• Basic knowledge of telecom systems, and call routing structures
• Basic knowledge of Azure and Office 365 cloud infrastructure
• Basic knowledge of computer hardware installation and repair
• Experience with network and user administration
• Experience with at least one computer programming language (Java, Typescript, etc)
• Experience with Macintosh and Windows Operating Systems
• Excellent troubleshooting, researching, and problem-solving skills
• Strong communication and customer service skills
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Ability to adapt/respond to different types of communication styles and with all levels of internal/external contacts
• Must reside in the Greater Atlanta area and be legally authorized to work in the U.S.A.
• Ability work at our 70 Mansell Court, Suite 100, Roswell, Georgia Headquarters, Monday through Friday

Benefits

• Employer-Sponsored Medical and Dental Insurance with Employee Contribution
• Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
• Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
• 401(k) with up to 4% Company Match
• Paid Time Off + Company Holidays
• Additional Time Off for Your Birthday and Work Anniversary
• Discount Travel Program

Our Team Members:

• Are fundamental optimists who believe that no industry compares to the travel industry.
• Go to extraordinary lengths to distinguish ourselves through world-class work.
• Prioritize quality over speed and speed over scope.
• Desire to work with deeply kind, mission-driven people.
• Strive to make the complex simple.
• Use first principles to debate ideas, test assumptions, and make decisions.
• Seek the truth by putting data above opinions.
• Assume good intent and give tactical feedback to help each other get better.
• Hold no ego—when our customers win, we all win.

We are seriously committed to your professional development and growth.

• You will set your own monthly goals aligned with our ambitious strategy.
• You will have our collective support in achieving significant wins—and personal coaching from your manager.
• You will be encouraged to take risks, try new things, and be creative with your work.
• You will have many opportunities to exchange and engage in feedback.
• You will be offered continual chances to stretch yourself and raise your own "bar."
• You will be rewarded for achieving excellence and mastery.