Senior Technical Writer

MessageGears is the first and only customer marketing platform that connects directly to our customer’s enterprise data warehouse. By combining the power and security of on-premises software with the efficiency and scalability of cloud delivery, we enable marketers to capitalize on every message opportunity. We’re disrupting an industry by providing a solution that gives marketers complete control over their multi-channel programs through advanced technology. Our product is solving marketing challenges for Enterprise customers that undoubtedly reach every candidate applying for this position. 

We're looking for a Senior Technical Writer to join our growing team. As a Senior Technical Writer you will be responsible for creating, editing, and maintaining user documentation, including training/enablement guides, user guides, journal articles, software product documentation, tutorials, release notes, etc.

You’re most likely to be successful in this role if you are a motivated self-starter. Your ability to work as a primary writer and be responsible for evaluating, analyzing, and comprehensively delivering complex information will make you an ideal candidate.

Responsibilities:

• Work and communicate effectively with software developers, product marketing, and product managers to write and maintain high-quality documentation.
• To plan, write, edit and revise technical information and documents, including user manuals, general overviews, user interface elements, configuration/installation instructions, tutorials and release notes.
• Collaborate with the team of product designers to revise/edit on screen content.
• Create state of the art technical documents, including API Developer Guides, User Guides, In-Platform documentation such as welcome instructions and tooltips, Integration Guide, product documentation and more.
• Create other client aids such as an online demo, online video, online help, guided tour, and other educational guidelines and techniques
• Transform complex documentation into simple concepts that are easy to understand by the end-users
• Study and evaluate the user feedback to retrieve information on documentation and use it to enhance usability.
• Work as an editor and build constructive criticism to ensure fluency in training documentation throughout the team
• Conduct all business in accordance with MessageGears policies and procedures
• All other duties as assigned.

Requirements

• The candidate must possess excellent writing and communication skills

• The candidate must have ample experience in working with content management systems in multiple mediums
• Candidates with skills and experience working with various departments (internal teams) to furnish the complete product cycle will be preferred.
• The candidate must have experience in owning and building an end-end documentation process.
• The candidate can show their capability to adapt to a fast-paced work environment.
• The candidate will have to pay attention to explicit details and work on different projects simultaneously after prioritizing the tasks.
• A personality with a positive attitude and confidence to tackle challenges
• Experience in working with the following tools will be preferred: HTML, JavaScript, CSS

EDUCATION AND EXPERIENCE DESIRED:

• 5 - 7 years of technical writing experience for software/SaaS.
• Degree in Computer Science, engineering or other technical fields, or equivalent experience.
• Track record of delivery and experience working in teams, often within time and budget constraints.

Benefits

• Fun, fast-paced, professional, and collaborative environment in Midtown Atlanta
• Hybrid remote / in-office work environment
• Casual dress all-day, everyday
• Generous PTO policy
• Flexible hours
• Health, dental, vision and life insurance (most plans 100% company paid!)
• 401k Plan
• Paid covered parking spot or MARTA pass
• Paid Parental Leave
• Use of company’s 4 season tickets to the Atlanta Braves
• Use of company’s 4 State Farm Arena Concert Club tickets + all you can eat & drink