Senior Collections Executive

About Us

YouLend is the preferred global embedded financing platform for many of the world’s leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend's AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US.

We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.  

The Role:

To meet the growing demand for our technology and services, we are now seeking a Senior Collections Executive to join our collections department. You will be responsible for promoting and sustaining a constructive, supportive and professional working relationship with all customers and colleagues. Being one of the fastest growing Fintech businesses globally we are looking for exceptionally talented and self-motivated person who has a desire to build a career within the Company.

Requirements

• To provide a first-class service relating to the resolution of any non/under-paying customers
• Handling inbound and outbound telephone calls, create bespoke letter and email content with high levels of care, awareness and accuracy
• Strong understanding of the Recoveries / Collections workflow inc. contact strategy
• Demonstrates solid knowledge of early and later arears collections, including its impact on the business and customers
• Good understanding of the collections enforcement process in the US
• Well-versed in collection partnerships (DCA, debt sale, insolvency, and legal)
• Leads by example, supports and empowers team members to take ownership while offering guidance
• Ensuring compliance with all appropriate legislation regulatory body guidelines
• Empathy, forbearance and professionalism
• Strong communication skills, accuracy and confidence
  

Essential

• A minimum of 3+ years of proven experience in a collections environment.
• Experience managing a team

Desirable traits:

• Be highly reliable, organised and adaptable
• Have excellent attention to detail and confidence working with data
• Entrepreneurial mindset, with strong work ethic and can do attitude
• YouLend is very much team orientated - being a team player is needed

Benefits

We offer comprehensive benefits package that includes:

• Health Care Coverage. Youlend covers 80%; employee contribution is 20% of the premium.
• Medical Plan (medical insurance and prescription drug coverage)- Choice of 5 different plans through United Healthcare.

• Dental plan coverage

• Vision plan coverage

• Benefits can be for: Employee only; Employee & Spouse; Employee & Child; Employee & Family

• Retirement - 401K match. Employee match $1 for $1 up to 5% of salary.

• Basic Life & AD&D Insurance.

• International travel insurance covered if traveling abroad for work purposes.

• Paid Time Off (PTO)- 20 working days (4 weeks) + US public holidays

• Paid Office Parking

Why join YouLend? 

At YouLend, we are actively creating an equitable and inclusive environment for every YouLender to thrive. We champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion process are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.