MSSP IT Support Technician

Job Title: Managed Security Services Provider (MSSP) IT Support Technician

Location: Madison, GA

Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM

Position Type: Full-Time, Non-Remote (100% in-office)

About Us:

bdManagedIT serves as a cornerstone in cybersecurity for our local community, dedicated to safeguarding businesses and organizations with cutting-edge solutions. Our commitment to innovation, integrity, and excellence has made us a trusted partner in cybersecurity. We offer a vibrant work culture that values growth, teamwork, and a strong work ethic. As we expand, we're looking for a motivated Level 1 Technician eager to jumpstart their career and become a valuable member of our team.

Role Summary:

Kickstart your journey in the tech world as our Level 1 Technician. This role is your opportunity to delve into cybersecurity and IT support, providing first-line helpdesk and onsite support. Ideal for tech enthusiasts with a knack for problem-solving, this position offers hands-on experience in a supportive, growth-oriented environment.

Key Responsibilities:

• Provide prompt and efficient response to client support tickets, addressing basic technical issues.
• Conduct onsite setups and maintenance, ensuring hardware and software configurations meet our security standards.
• Facilitate the smooth operation of client networks, including setups, security checks, and regular maintenance.
• Collaborate with our team on various projects, demonstrating a strong work ethic and team spirit.
• Maintain accurate records of all client interactions, troubleshooting, and solutions provided.

Requirements

Job Requirements

• Reliable transportation for local travel to client sites.
• Clean criminal background and good driving record.
• Consent to undergo a credit check and provide 3 professional or personal references.
• Strong foundational knowledge in IT and willingness to learn.
• Exceptional integrity, work ethic, and the ability to work effectively both individually and as part of a team.
• Candidate must be able to satisfy knowledge check outlined in Prerequisites section.

Prerequisites

• Understands on-premise local domain concepts including Active Directory, Group Policy, and DNS
• Understands basic networking concepts including firewalls or routers, WiFi management, CIDR notation and general subnetting.
• Understands concepts of email servers like Microsoft365 and DNS records associated including MX, SPF, DKIM, DMARC

Desired Skills:

• Basic technical proficiency with computer systems, networks, and cybersecurity principles.
• Strong interpersonal and communication skills, with a commitment to excellent customer service.
• Eagerness to learn, adapt, and grow within the cybersecurity field.
• Microsoft365 fundamentals or similar technical certifications.

Benefits

Compensation and Benefits:

• Salary Range: $37,000 - $42,000, commensurate with experience and qualifications.
• Comprehensive benefits package including health insurance and paid time off.
• A supportive and dynamic team environment with opportunities for professional development and growth.

Why Join Us?

• Be part of a mission-driven company that plays a crucial role in protecting our local community.
• Work in a culture that values your growth, encourages collaboration, and recognizes your contributions.
• Jumpstart your career in cybersecurity with hands-on experience and continuous learning opportunities.

How to Apply:

Embark on your cybersecurity journey with us! Submit your resume and a cover letter outlining your interest and suitability for the role.