Logistics Sales/ Key Account Manager (EM6819)

Position Summary:

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing. To learn more about Samsung SDS Logistics, please visit www.CelloLogistics.com

As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.

The Logistics Sales position will plan and carry out direct sales activities in order to attain new customers in domestic and international freight forwarding. He/she will engage with existing and prospective clients to sell our solutions and services, drive business development activities including developing and managing project partner programs for resellers, and assist with implementing programs for other business partners.

To learn more about Samsung SDS America, Inc. please visit https://www.samsungsds.com/en/logistics/logistics.html

Responsibilities:

Maintaining Customer Relationships

• Cultivate and nurture strong, long-term relationships with existing key accounts

• Serve as the main point of contact for key clients, addressing their needs, concerns, and requests promptly and effectively

Understanding Customer Needs

• Conduct regular assessments to understand the evolving needs and goals of key customers

• Collaborate with internal teams to ensure that products or services align with the client's requirements

Customer Support and Issue Resolution

• Provide excellent customer support, troubleshoot issues, and ensure timely resolution of problems to maintain customer satisfaction
• Work closely with cross-functional teams to address customer concerns and improve overall service quality

Identifying Business Opportunities

• Actively seek new business opportunities within existing key accounts, exploring avenues for upselling or cross-selling
• Promote all company products and services for imports and exports to increase sales
• Analyze market trends and competitor activities to identify potential areas for business expansion

Strategic Account Planning

• Develop and implement strategic account plans to maximize customer retention and growth
• Collaborate with internal stakeholders to align business strategies with the goals of key accounts
• Direct, coordinate, and review sales activities including creation and execution of a yearly sales plan

Negotiation and Contract Renewals

• Negotiate contracts, pricing, and terms to ensure mutually beneficial agreements
• Facilitate the renewal of contracts and agreements, aiming for long-term partnerships

Market Analysis and Research

• Stay informed about industry trends, market conditions, and customer behavior
• Conduct market research to identify new opportunities and stay ahead of competitors

Communication and Reporting

• Keep clients informed about relevant updates, new offerings, and industry insights
• Prepare and present regular reports to management on key account performance and opportunities

Team Collaboration

• Collaborate with internal teams, including sales, marketing, pricing and legal, to align strategies and deliver comprehensive solutions to clients

Meeting Sales Targets

• Set and achieve sales targets for both revenue growth and customer satisfaction
• Monitor and report on progress toward sales goals, making adjustments to strategies as needed
• Ensure execution of developed sales strategies, objectives, and goals

By fulfilling these responsibilities, a Logistics Sales contributes to the overall success of the organization by retaining existing customers, fostering loyalty, and uncovering new business opportunities.

Requirements

• Bachelor’s Degree or higher required in a business-related field
• 7+ years of experience in international freight forwarding and warehouse operations with Supply Chain Knowledge and/or relevant logistics sales experience required
• Possess a thorough understanding of the domestic and international transportation industry (trucking, rail, air and ocean modes)
• Ability to build trustworthy relationships with customers at all levels (C Level, Managers, Staff)
• Excellent presentation, communication, and organizational skills
• Excellent problem-solving skills
• Team Player
• Proficiency with Microsoft Office applications: PowerPoint, Excel, Word, Outlook
• Ability to travel up to 30% U.S.
• Korean Bilingual preferred

Benefits

Samsung SDSA offers a comprehensive suite of programs to support our employees:

• Top-notch medical, dental, vision and prescription coverage
• Wellness program
• Parental leave
• 401K match and savings plan
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits

Samsung SDS America supports your professional development and growth in your future career.

Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location.

Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.