Logistics Administrator

The Logistics Administrator will provide administrative support to the Logistics department through, but not limited to, organizational support, data entry, and general administrative duties.

Essential Job Duties

• Support customer's inquiries by answering phones and emails within Service Cloud/Webex

• Administer in-house logistics services

• Provide routing with preferred carrier base

• Set up FTL and LTL loads through the preferred carrier program

• Track and trace shipments from pickup through POD

• Provide rate quotes with a target-defined profit margin

• Provide customers with proper shipping documents, including shipper letter of instructions, bill of lading, and labels

• Handle overages, shortages, and damages

• Assist with inventory verification/counts for logistics supplies

• Assist in maintenance and housekeeping of the Logistics Department

• Collaborate with the Logistics and Material Handling team to complete logistics reports data entry and provide communications to teams

• All other duties as assigned

Requirements

• Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork

• Ability to perform as a responsible ESOP owner by making daily decisions to benefit the client and the company

• Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program
• Minimum 1 year of experience working in a high-volume business environment
• Minimum 1 year of experience servicing shipping or transportation services
• Minimum 1 year of customer service experience
• Good oral and written communication skills
• Detail-oriented and ability to organize tasks and meet deadlines
• Proficient in Microsoft Office applications and Adobe software
• High School Diploma or equivalent required

Shepard is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, color, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, veteran status, or other non-merit factor. All employment decisions are made based on business needs, job requirements, individual qualifications, and merit.