Key Account Manager - Sports

The Key Account Manager, Sports (KAM) is preferred to be based on East Coast, US with primary responsibility for developing and maintaining strategic relationships with Vizrt’s key sports accounts in the broadcast and digital industry. This person works to understand and satisfy customers' needs, resolves their issues promptly, and consistently delivers a positive customer experience. In doing so, the KAM Sports will collaborate with the customer success team to help drive a positive customer experience and satisfaction. The KAM is expected to build long-lasting, profitable relationships with clients, always striving to find the products that best fit individual clients' specific needs. Most importantly, the individual must have a strong passion for sports.

About the role

The Key Account Manager, Sports is primarily responsible for the strategic management of Vizrt’s largest sports customers in North America. Areas of responsibility include retention of Y/Y baseline revenue, creating go to market plans designed to add value to the customer relationship and drive new bookings and recurring revenue. Key objective is to expand Vizrt solutions footprint in these accounts with sales excellence best practices that will provide credibility and customer value resulting from enterprise level agreements. The KAM Sports is also responsible for partnership with the Vizrt Customer Success organization, ensuring that negotiated service levels are achieved and project managing through to closing annual support renewals that meet business growth objectives.

• Develop and sustain long-term customer relationships while engaging customers at all levels, including senior levels of the customer organization.
• Understand customer business strategy and business case and drive alignment between customer objectives and company capabilities.
• Develop and provide functional demonstrations of the solutions to clients and solicit client feedback on product features and capabilities to provide actionable inputs to the company's product management teams.
• Work with marketing and pre-sales to create demos and business pitches that demonstrate value to customer needs, growth and future development.
• Conduct comprehensive account review at least quarterly with customers.
• Provide guidance and management of the client through decision-making processes regarding cost-benefit, timelines, operational and change management issues.
• Ensure early engagement in the customer buying process to diagnose customers' needs and tailor solutions to match them.
• Ensure clients know any changes to offer related processes and procedures, including operational and business management changes.
• Oversee the customer life cycle and ensure organizational alignment to drive adoption and usage of the company platform proactively.
• Identify new sales opportunities and focus on providing consultative support by building value proposition for solutions into the account.
• Drive sales campaign and strategic initiatives, plan for account growth, identify opportunities for solution expansion and drive action plans around accounts that are at risk of non-renewal.
• Partner with internal resources to drive additional value and expertise

Requirements

• Bachelor/Master's degree in relevant field
• 5+ years of experience developing new business, identifying and selling to customer needs utilizing a consultative sales approach
• Relevant sales experience, including strategic sales, business-to-business sales and/or account management organization
• Proven track record in developing strategic customer partnership and year over year revenue growth
• Excellent communicator in English language
• Previous account management and selling in complex decision-making situations with experience in large complex deal negotiations with a successful track record
• Ability to drive a long-term account development strategy with mid-term goals as well as shorter term execution
• Demonstrated ability to support multiple product lines in a growing, fast-paced environment
• Knowledge of restructuring contract term and condition relating legal, finance and billing
• Ability to work across cross-functional team to drive results with external and internal stakeholders

Benefits

We offer a comprehensive benefits package that includes:

• Health Insurance: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.
• Retirement Plans: 401(k) plan with company match to help you plan for your future.
• Paid Time Off: Generous vacation days, sick leave, and holidays to ensure you have a work-life balance.
• Life and Disability Insurance: Life insurance and both short-term and long-term disability insurance to provide peace of mind.
• Professional Development: Opportunities for ongoing training

Join our team and take advantage of these benefits while working in a dynamic and supportive environment.

Recruitment Process:

1. Recruiter Screening
2. Team Interview
3. Case Interview
4. Final Interview