Implementation Manager

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. 

WE ARE NUVEI.  Nuvei (Nasdaq: NVEI) (TSX: NVEI) is the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 45+ markets, 150 currencies and more than 600 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration. 

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service.   We are always looking for exceptional talent to join us on the journey! 

The Implementation Manager role will be responsible for supporting new customer implementation activities related to our Paya Government UtilityConnect platform. You will play the lead role in working with Paya Customers assigned to you to onboard them to the UtilityConnect platform. The support of your customer will continue for a period after go-live until the customer is transitioned to Customer Success. You will also be able to competently interface with engineering and development teams to ensure project scoping and delivery.

Responsibilities:

· Become a Subject Matter Expert in Citizen Portal Functionality

· Develop and manage implementation project plan for each customer

· Ensure all implementation tasks are completed for an on-time go live with each customer.

· Perform Discovery of Customer Processes to determine any product gaps,

· Perform Data Load Analysis to ensure data is imported and exported correctly.

· Manage internal communications to all stakeholders on status of all implementation projects.

· Develop and deliver post go-live citizen communication strategies to drive engagement.

· Successfully transition the customer the support team after go live.

· Be the “Face of PayaGov” to all UtilityConnect Customers.

Requirements

• 3 years experience as a SaaS Implementation Manager required.
• Knowledge of Payments Industry preferred, either directly or closely related to work at a Software Provider and/or Merchant preferred
• Knowledge of Municipalities, Utility Billing or Tax Payments preferred
• Customer relationship management, web portal, reporting, and/or residuals knowledge is a plus
• Aptitude for business with critical thinking/problem solving capability
• Ability to easily engage and establish rapport with business professionals – development, clients, and software partners
• Outstanding verbal, written, and presentation skills, as well as the ability to persuade, inspire, and motivate others
• A proven track record of success in a fast-paced, dynamic environment with multiple competing and sometimes conflicting priorities
• Passion for great user experience, including the experience of internal operations and partners
• Ability and drive to work independently and as a team contributor
• Must be a self-motivated, goal-oriented individual with excellent organizational skills
• Exceptional at communicating with senior management as well as with colleagues from technical and non-technical backgrounds
• Proficient with use of MS Office 365, SharePoint, Jira

Education Requirements

• Bachelor’s degree in business, IT/technology, or other related field, or equivalent work experience

Benefits

Nuvei offers a wide variety of benefits which include Medical, Dental, Vision, STD, LTD, Paid time off, 401(k) and many other great benefits.

Nuvei perks also include:

• Frequent training programs on new systems and platforms.
• Free Virtual yoga, meditation and fitness classes, community involvement, and many social activities.
• Group Private Medical Insurance
• Up to 2.5 additional days of annual leave a quarter, if company hit quarterly targets
• Employee recognition program and possibilities for advancement in various fields.
• Modern, dynamic and great work environment.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.