Experienced Level 2 Support Technician

Ripple is looking for an Experienced Level 2 Support Technician. This is a hybrid work from home position that will also require on-site visits, often for a week at a time in the Atlanta area. You ideally have around 5 years of IT experience (Previous MSP experience is a huge plus and might speed up the process). You are definitely enthusiastic about both people and IT. Here’s the mission of the job, and what you can expect. The salary range is between $50-56k/year depending on experience.

Mission for the Ripple Support Technician:
To make Ripple clients feel human, especially when they are having an IT problem. To solve problems - and prevent future ones - using smart thinking. To become a better person in the process, and help us become better people for knowing you.

Core Values

• Assume Good Intentions
• Best is Best
• Collaborate Always

Beliefs we practice

• Freedom to do your best work

• Ask why, not just how
• Commitment to each other
• Celebrate loudly
• Team performance, family feel
• Style & design make everything better

Purpose

• To deliver a service experience that inspires everyone it touches.

Requirements

The kind of stuff you’ll do:

• Work with and provide support in a multitude of environments including Windows server infrastructure, AD and group policy, Exchange, Office365, google apps, Citrix Xendesktop and Xenapp, VMware and Vsphere, firewalls, switches and access points
• Help coworkers out with challenges that require some extra brains
• Work on projects like server deployments, network setups, and VoIP migrations
• Serve as a point of escalation for our support team

How you will know if you are successful:

• Ripple customers will sing your praises often. They will say things like: “Pat is so friendly.” “Pat is so helpful.” “Pat helped me understand something technical without sounding technical.” “Pat never speaks down to me.”
• Your fellow Ripplers will sing your praises often. They will say things like: “I know I can always go to Pat for help.” “Pat is a real self-starter.” “Pat listens to me.” “Pat is fun.” “Pat just gets the job done.”

What you need to bring:

• Ability to communicate empathetically, logically, and clearly in a boatload of different situations. Calm under pressure, graceful under fire, and able to bring the funk at all times
• Natural troubleshooting skills
• Ability to find answers
• Unquenchable desire to grow - personally, and professionally
• A “roll up your sleeves and let’s get to it” work ethic
• Both Mac and PC skills
• Use - and create - documentation
• Previous MSP experience a big plus
• Employment contingent upon good driving record and clean background check

Benefits

What we’ll bring:

• A workplace of unrivaled flexibility
• Challenging work
• A team that cares about you and your goals
• Good pay
• Very good benefits (full health, 401k, etc.)
• Amazing clients and coworkers