Director of Family and Staff Relations

Overview:  

This role focuses on enhancing relationships with families, community communications, supporting staff, overseeing student wellbeing, and fostering a positive and collaborative environment at our Kids Point Learning Center.

Key Responsibilities:  

1. Family Engagement:

- Act as the primary liaison for parent communications, resolving complaints, and providing updates.  

- Organize center tours, parent workshops, and family events.  

- Maintain family files and ensure timely communication through emails and newsletters.  

- Plan and implement strategies for family and staff retention

- Enforce policies with families such as drop off times, late pick up policies, etc.

- Oversee care for students' birthdays, family loss, illness, etc.

2. Staff Management:  

- Manage the center schedule for staff, substitutes, and childcare events.

- Lead and oversee the Lead and Assistant Teacher staff (babies - toddlers) through consistent 1:1s, oversight, mentorship, and employee evaluations. 

- Assist with hiring processes, including interviews, onboarding, and assigning mentors to new  employees.  

- Oversee staff care for birthdays, loss, illness, etc.

- Facilitate team-building activities and staff recognition programs.  

3. Events, Marketing, and Communications: 

- Plan and execute community outreach events and marketing campaigns.  

- Develop and maintain branding materials and signage.  

- Oversee all external communications such as newsletters, social media, and websites.

- Oversee all customer requests via phone, email, etc.

4. Health and Nutrition:  

- Oversee food programs, including menu planning, and maintaining kitchen standards.  

- Ensure protocols for allergies, special dietary needs, and illness procedures are followed.

- Manage proper food storage and cleanliness of all relevant areas. 

- Oversee the preparation and distribution of all meals when the center’s floater is in a classroom.

- Oversee distribution of menus to families.

5. Operations Support:  

- Monitor staff and family satisfaction through intentional touchpoints.  

- Assist with any daily operations as needed, such as restroom breaks, meal distribution, etc.

Requirements

• Bachelor’s degree in Early Childhood Education, Child Development, or a related field (preferred).
• Minimum of 3 years experience in a daycare or educational setting.
• Strong knowledge of early childhood education practices and licensing requirements.
• Excellent interpersonal, organizational, and communication skills.
• CPR and First Aid certification (or willingness to obtain).

Benefits

Full Time Salary

Medical and Dental Benefits

Cell Phone Reimbursement

Paid Time Off