Customer Service Representative-REMOTE

DB-Home Services is seeking a dedicated Customer Service Representative to join our team. As a crucial component of our customer relations, you will be the first point of contact for clients seeking assistance, and your role will involve addressing inquiries, providing solutions, and ensuring a positive customer experience.

The ideal candidate should have excellent communication skills, a friendly demeanor, and a strong problem-solving ability. You will be responsible for handling customer queries, managing complaints, and working collaboratively with other departments to ensure customer satisfaction.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat
• Provide information and assistance regarding products and services
• Resolve customer complaints effectively and efficiently
• Maintain accurate records of customer interactions and transactions
• Collaborate with other teams to enhance customer satisfaction
• Identify opportunities for service improvement and customer loyalty
• Follow up with customers to ensure their issues are resolved

Requirements

• High school diploma or equivalent; additional education in customer service is a plus
• Proven experience in customer service or related roles
• Excellent verbal and written communication skills
• Strong problem-solving abilities and customer-oriented mindset
• Ability to work in a fast-paced environment and handle multiple tasks
• Proficiency in using customer service software and CRM systems
• Strong interpersonal skills and ability to work well with a team
• Flexibility to work varying shifts, including evenings and weekends if necessary