Client Relations Manager

Description 

315 health is seeking a motivated and experienced Client Relations Manager to join our team. As a Client Relations Manager, you will play a crucial role in maintaining strong relationships with our clients and ensuring their satisfaction. Our company is dedicated to changing the healthcare industry by providing innovative solutions and exceptional customer service. Join us in making a difference in the lives of patients and healthcare professionals. You will serve as the main point of contact and trusted advisor, ensuring client satisfaction and identifying opportunities for growth.  

Requirements 

• Strong problem-solving and decision-making abilities 
• Ability to build rapport and trust with clients 
• Strong organizational and time-management skills 
• Build and maintain trustworthy relationships with clients, serving as their main point of contact 
• Collaborate with internal teams to ensure successful project implementation and delivery 
• Monitor client satisfaction and address any concerns or issues in a timely and effective manner 
• Manage contract renewals and negotiate terms and pricing 
• Track client interactions and maintain accurate client records 
• Follow-up with potential new clients the current clients connect 315 with 
• Act as the main point of contact for client inquiries and concerns 
• Assist with the onboarding of new clients 
• Provide regular updates and reports to clients 
• Monitor client usage and identify opportunities for improvement 
• Resolve client issues or concerns in a timely and effective manner 

Requirements

• Excellent communication and interpersonal skills

• Target-driven and self-motivated
• Strong organizational and time management skills
• Familiarity with healthcare industry and products
• Proficient in MS Office

Benefits

• Collaborative work environment
• Health Care Plan (Medical, Dental, & Vision)

• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary, & AD&D)
• Paid Time Off (Vacation, Sick, & Public Holidays)