Agency Account Manager, Corporate Travel

Are you a relationship builder and tech-savvy problem solver? Do you thrive on when working collaboratively with multiple teams and assisting clients in finding solutions to their issues? If this sounds like you, then we have the perfect opportunity waiting!

We are on the lookout for a knowledgeable and supportive candidate to join our dynamic team as an Agency Account Manager, Corporate Travel In this role, you will manage relationships between our support teams, technology teams, product and supplier teams.

The ideal candidate is genuinely enthusiastic about assisting others, possessing patience, empathy, and excellent communication skills. You have a gift for conversation and acknowledge the importance of effective communication. Putting yourself in someone else's shoes and advocating on their behalf comes naturally to you. You appreciate the significance of user feedback, and you excel at gathering it. Troubleshooting and investigating problems are second nature, and you are confident in your ability to overcome challenges.

To excel in this role, previous experience in travel technical support or technical systems management is a must, along with active listening skills, the ability to adapt and respond to various communication styles, and a talent for researching and solving unusual problems. Exceptional verbal and written communication skills, effective multitasking and time management abilities are also essential.

Join our team and help us maintain excellent service standards and ensure high levels of satisfaction for both our team and clients.

About WorldVia

As part of an exciting and innovative team, you will be working in a startup atmosphere focused on rapid program iteration while being able to leverage the resources of an established and profitable company that is one of the top 50 largest sellers of travel in the United States. With incredible products in development, WorldVia is on the leading edge of travel marketing and sales.

We are building products and services that will be used by thousands of travel business owners and travel advisors, along with millions of travelers across the country.

Every team member is critical in the decision-making process to ensure we achieve our potential.

Working at WorldVia

At WorldVia, we’re looking for structured thinkers full of passion, ambition, and kindness. We’d love for you to apply even if your experience doesn't precisely match the job description. Your experience, skills, and interests will help you stand out—especially if your career has taken extraordinary twists and turns. We welcome people of diverse backgrounds and perspectives who aren’t afraid to challenge assumptions and the status quo. Join us.

Essential Responsibilities

• Serve as the primary point of contact for members in the Corporate pathway 
• Consult with Corporate pathway members to help them identify growth opportunities for their businesses by understanding WorldVia products and programs, implementation processes and requirements, and industry knowledge of corporate travel 
• Scope and project manage Corporate pathway member product implementations (e.g. implementing Concur online booking within a member's business) 
• Serve as the interface between members and the Travel Technology team 
• Prioritize and escalate member issues to the relevant WorldVia teams  
• Partner with Member Success for front-line issue resolution 
• Assist Travel Technology team with defining Mid-office and automation requirements. 
• Mentor and encourage Corporate Pathway agency members 
• Develop and execute tactical corporate pathway training 
• Be the champion of the corporate product pathway, promoting its advantages and possibilities for growth 
• Accountable for driving corporate pathway revenue growth 
• Evaluate member’s GDS competency upon request 
• Conduct training for GDS agents as needed 

Requirements

• 10+ years in the travel industry 
• Strong travel industry knowledge, with an emphasis on corporate/air travel 
• Expert GDS user (Sabre or Travelport required, multi-GDS including Amadeus preferred) 
• Experience with travel technology product implementation (online booking tools, duty of care, reporting, mid-office, and back-office) 
•  Experience with Macintosh and Windows Operating Systems

• Excellent troubleshooting, researching, and problem-solving skills
• Strong communication and customer service skills
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Ability to adapt/respond to different types of communication styles and with all levels of internal/external contacts

Benefits

• Employer-Sponsored Medical and Dental Insurance with Employee Contribution
• Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
• Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
• 401(k) with up to 4% Company Match
• Paid Time Off + Company Holidays
• Additional Time Off for Your Birthday and Work Anniversary
• Discount Travel Program

Our Team Members:

• Are fundamental optimists who believe that no industry compares to the travel industry.
• Go to extraordinary lengths to distinguish ourselves through world-class work.
• Prioritize quality over speed and speed over scope.
• Desire to work with deeply kind, mission-driven people.
• Strive to make the complex simple.
• Use first principles to debate ideas, test assumptions, and make decisions.
• Seek the truth by putting data above opinions.
• Assume good intent and give tactical feedback to help each other get better.
• Hold no ego—when our customers win, we all win.

We are seriously committed to your professional development and growth.

• You will set your own monthly goals aligned with our ambitious strategy.
• You will have our collective support in achieving significant wins—and personal coaching from your manager.
• You will be encouraged to take risks, try new things, and be creative with your work.
• You will have many opportunities to exchange and engage in feedback.
• You will be offered continual chances to stretch yourself and raise your own "bar."
• You will be rewarded for achieving excellence and mastery.