Veterinary Guest Services Representative

Fetch Specialty & Emergency Veterinary Centers in Clearwater, FL, is the newest addition to our family-owned network of state-of-the-art specialty and emergency hospitals. At Fetch, we are committed to providing exceptional care for pets and their owners. As a family-owned company, we take pride in offering cutting-edge medical treatments alongside compassionate service in a warm, welcoming environment. As we grow, we’re looking for dedicated team members to help us create memorable experiences for our clients and their pets.

Position Overview:
We are seeking Guest Services Representatives to be the first point of contact for clients and their pets. In this role, you will play a vital part in creating a welcoming, professional, and empathetic environment while assisting with various administrative tasks. Your positive attitude and excellent customer service skills will ensure every client feels supported during what can be a stressful time for them and their pet.

Key Responsibilities:

• Greet clients and their pets with warmth and professionalism, ensuring a smooth check-in and check-out process.
• Answer incoming calls, respond to inquiries, and schedule appointments.
• Provide accurate and timely information about the hospital’s services and procedures.
• Maintain accurate client and patient records in our veterinary management software.
• Facilitate communication between the medical team and pet owners, ensuring they are kept informed of their pet’s care and treatment.
• Handle payments, invoices, and any necessary follow-up tasks related to billing and accounts.
• Assist with maintaining a clean and organized reception and waiting area.
• Ensure a compassionate and supportive experience for clients during their pet’s emergency or specialty care visit.

Requirements

• Previous experience in a customer service (experience in a veterinary or medical setting is a plus).
• Excellent interpersonal and communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Comfortable handling emotionally charged situations with empathy and professionalism.
• Proficient with computers and scheduling software (experience with ezyVet management software is a plus).
• A passion for animals and their well-being.

Benefits

• 401(k) plan with employer match
• Health insurance
• Dental & vision insurance
• Life insurance
• Employee assistance program
• Employee Pet Plan
• Paid time off
• Continuing education and uniform allowance
• Tuition reimbursement
• Paid Maternity/Paternity leave