US Community Marketing Manager (Miami)

About Us

Booksy, the largest and fastest-growing booking platform for appointment-based businesses, aims to connect beauty service providers to their ideal customers and give them the tools they need to thrive.  Founded in 2015 in Poland, Booksy's platform’s connects 133K+ business owners to 25+ million customers worldwide.

Booksy offers a dynamic work environment and great career opportunities for people with a variety of skill sets - from IT professionals to marketers, salespeople and customer service specialists. Regardless of the position you hold at Booksy, you make a real impact every day on the product we offer our clients! 

Currently we’re looking for a local US Community Manager to serve our US market in Miami, Florida. In this role you’ll need to be located in Miami, Florida and work within the field marketing organization reporting up to the B2B Marketing US Team Lead. 

Responsibilities:

• Support US Field marketing team in delivering against our acquisition and activation targets for US
• Own the relationships with our local brand ambassadors and community influencers 
• Develop and implement targeted community engagement strategies, enhancing provider-to-provider connections and referrals.
• Collaborate with brand ambassadors and industry professionals to create promotional content and increase brand visibility.
• Build and nurture relationships with beauty professionals, influencers, and industry leaders to amplify brand visibility and trust.
• Analyze community feedback and engagement metrics to refine strategies and increase the effectiveness of referral networks.
• Organize and lead local events, workshops, and seminars that not only engage but also educate the community and increase Booksy’s brand credibility
• Serve as a subject matter expert on our US communities representing local audiences and segments. Help global teams understand the specific needs of our communities. This means understanding the needs of our B2B customers, tracking key local competitors, monitoring industry trends, and surfacing any regional influences.
• Support US Field Marketing and organic acquisition and brand efforts including events, social media, and content campaigns with our US provider community. 
• Gain a deep understanding of the product needs of our local communities.
• Support local CS and operations teams. 
• Collaborate with other Community Managers and B2B Marketing Specialists in our other main markets to share best practices 

Requirements

• Minimum of 3 years of experience in community management or influencer marketing required. 
• Located or near Miami, Florida.
• Bilingual: Fluent in English and Spanish (preferred)
• Experience or interest in working within a global team. 
• Eager to learn and grow in your marketing career.
• Familiarity with the tech or beauty industry is preferred.
• Specific knowledge of local marketing strategies.
• Strong project management skills with the ability to multitask effectively especially as it pertains to events and large-scale campaigns.
• Data-driven approach to marketing decision-making.
• Excellent communication and collaboration skills across different teams.
• Self-motivated and adaptable in a fast-paced environment.

Benefits

• Comprehensive health, dental, and vision coverage.
• Secure your future with our 401K match program.
• Generous parental leave policy to support your family.
• Unlimited PTO for a healthy work-life balance.
• Flexible work arrangements, including full-time remote work.
• Pet insurance to help take care of your furry friends.

More about Booksy

Booksy raised $119M in VC funding to date with investors including Cat Rock Capital, Sprints Capital, Piton Capital, Enern, Industry Ventures, XG Ventures, OpenOcean, Manta Ray Ventures, VNV Global, Inovo, Kai Hansen and Zach Coelius. We also partnered with major tech brands including Facebook, Instagram, Google and Yelp to ensure seamless booking experience directly on their platforms. Booksy is also within the select group of global providers integrated in the Appointments on Facebook scheduling tool. We have been successfully delivering on the customer-first promise, with a 4.9+ app ratings in the App Store & Google Play owing to a strong product-led organization with stellar product development capability. Our leadership team commands a mix of track-record at highly successful startups (iTaxi, Eo Networks, Docplanner) as well as experience from leading blue-chip and consulting companies (Google, Airbnb, Uber, eBay, Groupon, Wonga, McKinsey, Kearney, BCG, PwC, EY).

www.booksy.com - Booksy marketplace

www.booksy.biz - Booksy for Service Providers

www.booksy.com/download - Download Client app

Booksy values

#1 People First

Empower and elevate service providers, consumers and their communities

Be authentic, transparent, and trustworthy with those we serve externally and with other Booksy employees

#2 Act Like an Owner

Take responsibility for your actions and results

Treat commitments and agreements seriously

Proactively look beyond direct scope of work to make Booksy a better place

#3 Work as a Team

Trust in each other's ability to do their job

Encourage healthy collaboration among teams

Give credit to people who contribute

#4 Shoot for the Moon

Set your sights on the best and never settle for what’s mediocre

Go beyond boundaries and take a different approach when you hit obstacles