Service Manager

About Us:

Optimum RV is a premier RV dealership dedicated to offering a wide selection of RVs, an excellent service department, and exceptional customer service. We are seeking a dedicated Service Manager to join our team to oversee our service department and ensure exceptional customer satisfaction.

Responsibilities:

The Service Manager will be responsible for managing the daily operations of the Service department. The primary duties will include:

·       Overseeing all service operations, including scheduling, repair, and maintenance of RVs.

·       Managing a team of service technicians and support staff, including hiring, training, and performance evaluations.

·       Ensuring high levels of customer satisfaction by addressing customer inquiries and resolving service-related issues promptly.

·       Maintaining accurate records of all service activities, including work orders, parts inventory, and customer communications.

·       Collaborating with the sales and parts departments to ensure a seamless customer experience.

·       Monitoring service department performance metrics and generating reports for senior management.

·       Ensuring compliance with safety regulations and company standards.

·       All other responsibilities as assigned.

Essential Characteristics:

Reliable: We do what we say we're going to do, when we say we're going to do it... every time.

Humble: We are trainable, coachable, and confident... not arrogant.

Hustle: We are self-motivated, driven and never satisfied.

Team Player: We are stronger as one. We help each other, regardless of department or position.

Loyalty: We are committed to the success of the company through ups and downs because this is our career.

Requirements

Minimum Qualifications:

• Proven experience as a service manager or in a similar managerial role within the automotive or RV industry.
• Strong knowledge of RV systems, maintenance, and repair procedures.
• Excellent leadership and team management skills.
• Outstanding customer service and communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in using service management software and computer systems.
• High school diploma or equivalent; additional technical or business education is a plus.
• Ability to work flexible hours, including weekends and holidays.
• RVIA/RVDA certifications - preferred

Optimum RV LLC complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Optimum RV LLC is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice.

Benefits

• Competitive wages
• 401K
• Medical insurance
• Dental insurance
• Vision Insurance
• Company-Paid Life insurance
• Supplemental Life Insurance
• Short- & Long-Term Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• EAP
• Wellness Program including Gym Reimbursement
• Vacation, Personal Time & Holiday pay