Senior Assistant Area Manager, Emerald Coast

AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer.

What we are looking for

Our Senior Assistant Area Manager is AvantStay’s eyes and ears on the ground. In this position, the ideal candidate will oversee the area management of all AvantStay properties in the designated area, directly managing a team responsible for all operations, maintenance, and housekeeping matters. This position will require excellent communication and leadership skills, with strong attention to detail. As the Senior Assistant Area Manager, you serve as a brand ambassador. You are passionate about creating exceptional customer experiences: you are a problem-solver, there to ensure that your guests have the best possible stay. You are a project manager through and through, capable of thinking about the day-to-day as well as the big picture.

Must reside within a short drive of our vacation rental properties in the designated area.

What you’ll do

You will be responsible for the following duties and responsibilities, which may not be an exhaustive list:

• Reporting to the Regional Director and performing assigned tasks, serving as the market lead.
• Serving as a reliable point of contact for the owners of AvantStay properties by effectively communicating with them in a timely manner and reviewing their owner distribution statements.
• Meeting and maintaining AvantStay standards and metrics related to owner satisfaction.
• Collaborating with the in-market team to ensure efficient and effective operations, including training, coaching, and evaluating the performance of other field operations personnel.
• Monitoring the progress of guest or homeowner issues, ensuring they are resolved within the designated time frame. Reviewing the quality of the resolution and taking appropriate actions as needed to ensure customer satisfaction.
• Exercising independent judgment in proactively identifying issues or quality assurance concerns at the properties and taking appropriate action to address them and/or assign rectification duties to other field operations personnel.
• Carrying out essential, non-manual administrative duties to support daily operations, free from direct supervision.
• Coordinating and/or overseeing housekeeping or routine rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues.
• Conducting regular inspections of properties to ensure compliance with Avantstay standards and regulations, as necessary and in the event of lack of sufficient market coverage in the requisite area.
• Addressing guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets.
• Frequently traveling to various properties within the designated area to support operations and ensure compliance.
• Being part of rotating “On Call” after hours for market support.

Requirements

• 2+ years managerial experience in property management, with multi-site experience.
• 1+ years experience managing a team
• Basic skills in Microsoft Office (Excel, Word & PowerPoint) and CRM
• Ability and availability to work weekends, holidays, and with an overall flexible work schedule to fit current business needs
• Reliable car and a valid driver’s license
• Ability to spend a majority of working time standing, walking, and driving to properties
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull and lift more than 25 lbs.
• Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment
• Experience in Hospitality and/or Real Estate and Accredited Residential Manager (ARM) designation are a plus.
• Must reside in the designated area.
• Business needs dictate hands on in market presence.

Benefits

• The role has an annual starting salary of $63,000 - $68,000 + bonus dependent on your skills and experience
• Unlimited paid time off
• Company-sponsored insurance (medical, dental, vision)
• Team bonding and off-site events
• Complimentary and discount stays at AvantStay properties
• Paid parental leave
• Fitness reimbursement
• Cell phone reimbursement
• Mileage reimbursement

When you join AvantStay

You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.

Equal Employment Always

We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

No soliciting from staffing agencies. Thank you!