Sales Chat Representative - Tampa

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

Responsibilities:

• Handle calls through a blended call queue working customers through the sales cycle
• Contact potential or existing customers to inform them about a product or service
• Ask pertinent questions to understand the customer’s requirements.
• Recommending solutions by cross-selling and upselling.
• Accurately take and process customer orders.
• Consistently provide a great customer experience

Requirements

• 1+ years of sales experience is an asset, but not required.
• Hospitality or call center experience is an asset, but not required.
• Excellent communication and written skills
• Computer skills including typing, navigating multiple tabs, windows, and systems.
• Passionate about resolving issues and creating a great customer experience.
• Dynamic personality with high energy
• Ability to multi-task, prioritize, and manage time effectively.
• Strong phone presence and experience dialing dozens of calls per day

Benefits

• Full-Time Hours: 40 hours per week schedule

• GREAT Earning opportunities: Competitive hourly pay PLUS uncapped commissions paid out weekly!
• 6 checks per month: Weekly bonus payouts plus bi-weekly hourly pay checks! ·
• Supportive Environment: Classroom training, plus ongoing support for your success!
• Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
• Benefits: Health Care Plan (Medical, Dental & Vision)
• Culture: Diverse, welcoming culture with Employee Resource Groups
• Guaranteed hourly base pay + UNLIMITED COMMISSIONS. Earn up to $1,000 or more PER WEEK in commissions alone!