Regional Community Manager

Regional Manager - Tax Credit

Who are we?

Wendover Management, LLC is the property management division of Wendover Housing Partners, LLC. We build, finance, and manage multifamily communities for students, families, and seniors. As one of the Southeast’s premier affordable and workforce housing companies, our expansive portfolio of affordable and mixed-income developments demonstrates our continuing ability to create housing opportunities in a variety of economically and socially diverse neighborhoods. Our company is growing rapidly, and we are looking for the best!

What is our Mission?

To create exceptional experiences by building value-driven communities that enrich lives.

What is our Vision?

To create:

• Quality housing for residents
• Meaningful careers for our associates
• Strong partnerships with our service providers
• Communities that consistently deliver exceptional experiences

What do we believe in?

At Wendover, we believe by providing quality, value-driven housing that is well-managed and maintained, we can make a positive impact on the lives of people and the communities we serve.

The position?

We are seeking an outstanding, experienced, professional Regional Manager to join our team to lead a portfolio of affordable, conventional and student communities. This position will be based in Altamonte Springs, Florida.

What are we looking for?

We are looking for a Regional Manager with the ability to conduct themselves in a professional and friendly manner, a proactive self-starter who possesses exceptional multi-tasking and communication skills, both oral and written. The ability to exercise good judgment, prioritize tasks to operate effectively in a fast-paced environment, exhibit a high degree of flexibility, and build strong relationships with all our stakeholders. The ideal candidate for this position will be an advocate for the culture of the company, have the ability to embrace a shared responsibility environment, and work with a diverse team while keeping a strong sense of ownership attitude.

What are my responsibilities as a Wendover Regional Manager?

Team Leadership

• You will recruit and retain a team of service-oriented, business-minded property management professionals consistent with the standards of being the best in the industry

• You will successfully lead and direct the community teams to achieve all goals for their communities
• You will provide training, mentoring, accountability, and frequent feedback to your team
• You will complete reviews of each team member; ensure reviews are accurate, consistent, and effectively communicate team member standing within the organization

Budgeting & Expense Management

• You will be fully accountable for the financial performance of your portfolio.

• You will develop annual financial plans with the assistance of the Managing Director and Property Managers to accurately forecast income, maintenance expenses, and capital improvement needs
• You will monitor performance relative to financial plans using the various weekly, monthly, quarterly, YTD and other available reports
• You will identify areas for process improvement or cost reduction and lead the implementation of these initiatives

Physical Condition of Assets:

• You will oversee physical inspections of all areas of the assets to evaluate their condition relative to health, safety, risk management, asset preservation, customer service, and company standards
• You will adhere to the company’s operating standards
• You will ensure that all Property Managers are focused on the status of their properties on a 90-day forward-looking basis and against weekly and 30-day goals. This includes understanding the importance of limiting exposure, vacancy, and turnover considering market conditions, and the effects of seasonal and other market cycles
• You will conduct regular site visits to ensure that all office and maintenance procedures are being adhered to, including audits of lease and office files, revenue collection procedures, cash and expense control, customer service programs, vendor relations and contracts, service request systems, various local, state, and federal government regulations, make ready standards and preventive maintenance programs.

Resident Customer Service

• You will provide the best customer service to all our stakeholders: residents, vendors, peers, and investors

• You will coordinate with your team to schedule inspections, service, and repairs with minimal disruption to residents and community operations
• You will ensure the team responds promptly to service requests from residents and community teams, including emergency and after-hours situations

Safety & Procedures

• You will keep accurate, detailed, and timely maintenance records for all activities
• You will maintain community security and safety systems, ensuring compliance with all company, local, city, state, and federal guidelines
• You will ensure all company safety procedures are followed and that potentially unsafe conditions are corrected immediately; no lost-time accidents on their team
• You will ensure compliance with applications and resident files

Extra

• This is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time depending on the needs if the community and/or company

Requirements

What do I need to qualify for this job?

• Four-year college degree from an accredited institution; degree in business or related field is preferred
• A property management designation a plus. CAM, CAPS, CPM
• Proven work experience as Regional Manager for at least 3 years
• Strong LIHTC experience
• Full understanding of property management and its financial aspects
• In-depth knowledge of all rules and regulations surrounding property management
• Competency in MS Office and relevant databases and software
• Proficiency in social media platforms, including Facebook, Instagram
• Interpersonal savvy with strong communication and presentation skills
• Well-organized with excellent time management skills
• Must be adaptable; able to multi-task, prioritize and thrive in a fast-paced environment
• Professional appearance and demeanor

Core Values

Our values will guide YOUR actions. We are intentional in creating quality housing communities:

• Perseverance – We never give up!
• Adaptability – We welcome change with open arms!
• Passion – We focus on what excites us!
• Integrity – We do what is right for our stakeholders!
• Commitment – We do what we say and say what we do!
• Family – We are all one!

What are the Working Conditions/Environment/Physical Demands of this position?

• Air-conditioned office, well-lit and well ventilated. High level of confidentiality (confidential information with regards to financial documents during budget process, in-coming mail, e-mail, telephone calls, vendor contracts and lender/owner information)
• This is a full-time exempt position and may require more than 40 hours to perform duties and may include after hours and weekends
• General office equipment use will include, but not be limited to copier, scanner, fax, computer/laptop, tablet
• Travel – 50%
• Physical demands will require but not be limited to the mobility to effectively work in a standard office environment

Benefits

What are the benefits of being a Wendover team member? What is in it for me?

In addition to good working conditions and competitive pay, we provide a plethora of supplemental benefits to all eligible associates. In keeping with this goal, each benefit program has been carefully devised. We are constantly studying and evaluating our benefits programs and policies to better meet present and future needs.

Company paid benefits include:

• Medical – we pay 90% of the associate only premium up to a specific plan level
• Dental
• Vision
• Life
• Long Term Disability/Short Term Disability
• Paid Holidays
• Generous Paid Time Off
• Employee Assistance Program
• Meaningful career development and growth
• On-going training
• 100% education assistance\reimbursement
• 401(K) – We match 100% up to 3% of your annual salary
• Rent discounts
• Supplemental\Associate paid benefits:
• Flexible Spending Accounts
• Health Savings Account available for HDHP
• Critical Illness
• Hospital Indemnity
• Accidental Insurance
• Personal Excess Liability
• Legal Services
• Pet Insurance

To learn more about our amazing company, please visit www.wendovergroup.com

Wendover Management, LLC is an Equal Opportunity Employer and a Drug Free Workplace. Employment offers are contingent upon a successful background/credit check and drug screening.