Reception and Office Assistant

Do you have the finesse of a concierge, passion for providing exceptional customer service, and the enthusiasm to make everyone feel like a VIP? If so, we want YOU to be the newest member of our dynamic team!

Florida Realtors, the state's largest trade association, is seeking a vibrant Reception and Office Assistant for our Orlando HQ. This role is the face of the association and first point of contact for all visitors and callers. As such, it is often the first and foremost impression of Florida Realtors to its members, vendors, and visitors.

• Greet visitors with a warm smile and a welcoming disposition.
• Answer and direct incoming calls with charm and professionalism.
• Direct messages from our inbound support email inbox to the internal parties who can assist.
• Be a hospitality expert - own the presentation of the lobby as well as the flow of (a) guests to/from the building, (b) incoming mail and deliveries, and (c) routine vendors.
• Assist in various administrative tasks to keep the office running smoothly.

Requirements

Florida Realtors is located just north of Orlando International Airport, and this role will be 100% in-office. The ability to commute here daily is essential. Also, to be successful in this position, you should have:

• A high school diploma or equivalent work experience
• A sunny disposition and a passion for providing excellent customer service.
• Previous experience in a reception or customer-facing role.
• Positive phone presence
• Exceptional communication skills, both in person and on the phone.
• Ability to multitask and stay organized in a fast-paced environment.
• Ability to flex daily start time, on occasion, to account for in-office meetings or member events.
• Attention to detail.
• Proficiency in Microsoft Office Suite or similar software, with the ability to learn new or updated software including telephone systems, Zoom collaboration platform (meetings/chat/phone/etc), and other frequently-used office or data management software.
• Proficiency with office equipment such as scanner, printer, copier, etc.
• Fluency in both English and Spanish is strongly preferred, considering the continued growth of the Spanish-speaking population in Florida.

Benefits

Along with our collaborative team environment, our fulltime people are offered a complete suite of great benefits.

• Rewarding 401k plan with 6% company match, fully vested
• Free medical insurance for you as an employee
• Availability of dental, vision, FSA, disability coverage, company-paid life insurance, EAP, and more
• Generous paid vacation days and sick days, and 9 company holidays
• Vacation buy-back plan
• Possible $5000 grant on the purchase of your first home
• Fun team-building activities
• And a whole lot more

Florida Realtors, the state's largest trade association, boasts a rich dedicated history of serving our members, the real estate community, and Florida homeowners for over a century. We stand as a key business partner for Realtors statewide, providing value-adding programs and services, outstanding business contacts and networking opportunities, engaging educational opportunities, up-to-the-minute industry data and research, and powerful legislative representation. The association headquarters is located in Orlando, and the Office of Public Policy is located two blocks from the state capital in Tallahassee. We work tirelessly to advocate for our members, for homeownership for all, and to elevate the real estate industry in the Sunshine State.

• Florida Realtors is strongly committed to creating a diverse and inclusive environment where a variety of backgrounds, cultures, orientations, ideas, and talents can flourish.
• Florida Realtors is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
• Employment offers are contingent upon satisfactory verification of a pre-employment criminal background check.
• Applicants need to be eligible to be employed in the United States.
• Pay is budgeted for $18.00/hour.
• This position will be based in Orlando, FL.
• This role will be asked to be 100% in-office without remote work available. The comfort to commute to the Orlando International Airport area is required.

Our people are passionate about what they do, the members they serve, the products they support, and the continued growth of the association. If you value collaboration, innovation, exceptional service, and dedication to a cause, all within a modern established professional environment, explore Florida Realtors and our commitment to the real estate community and Florida homeowners. Visit floridarealtors.org and connect with us on Facebook and LinkedIn.