Product Support Technician
1 Resource Group
Miami, florida
Job Details
Full-time
Full Job Description
Product Support Technician - Entry Level
As a Product Support Technician based in Miami, you will be responsible for providing customers with in-office support, troubleshooting, and solutions for our EV tractor equipment. In this position, you will utilize your expertise in mechanical, electrical, and hydraulic schematics while demonstrating a strong commitment to continuous learning.
- Provide expertise on proper maintenance and operation procedures.
- Establish and maintain effective communication channels with distributors to address support-related inquiries promptly.
- Analyze and assess distributors feedback to improve troubleshooting support and refine parts identification.
- Conduct training sessions on client products for distributor personnel on effective troubleshooting, operation and usage of virtual tools.
- Coordinate and follow up on new equipment commissioning with distributors;
- Assist our distributors in the identification of parts needed for maintenance and repair.
- Traveling up to 0%-15%.
Engineers, technicians and entry level applicants are welcome!
Requirements
- General Diesel Engines Knowledge;
- General Electric Schematics reading and interpretation;
- General Hydraulic Schematics reading and interpretation;
- Microsoft Office Package;
- Ability to multitask and prioritize tasks;
- Ability to work in an international environment;
- Ability to work in a small team;
- Ability to work under minimal supervision;
Benefits
Medical, Dental, Vision, 401k