Product Support Technician

Product Support Technician - Entry Level

As a Product Support Technician based in Miami, you will be responsible for providing customers with in-office support, troubleshooting, and solutions for our EV tractor equipment. In this position, you will utilize your expertise in mechanical, electrical, and hydraulic schematics while demonstrating a strong commitment to continuous learning.

• Provide expertise on proper maintenance and operation procedures.
• Establish and maintain effective communication channels with distributors to address support-related inquiries promptly.
• Analyze and assess distributors feedback to improve troubleshooting support and refine parts identification.
• Conduct training sessions on client products for distributor personnel on effective troubleshooting, operation and usage of virtual tools.
• Coordinate and follow up on new equipment commissioning with distributors;
• Assist our distributors in the identification of parts needed for maintenance and repair.
• Traveling up to 0%-15%.

Engineers, technicians and entry level applicants are welcome!

Requirements

• General Diesel Engines Knowledge;

• General Electric Schematics reading and interpretation;
• General Hydraulic Schematics reading and interpretation;
• Microsoft Office Package;
• Ability to multitask and prioritize tasks;
• Ability to work in an international environment;
• Ability to work in a small team;
• Ability to work under minimal supervision;

Benefits

Medical, Dental, Vision, 401k