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Product Support Technician

1 Resource Group

Miami, florida


Job Details

Full-time


Full Job Description

Product Support Technician - Entry Level

As a Product Support Technician based in Miami, you will be responsible for providing customers with in-office support, troubleshooting, and solutions for our EV tractor equipment. In this position, you will utilize your expertise in mechanical, electrical, and hydraulic schematics while demonstrating a strong commitment to continuous learning.

  • Provide expertise on proper maintenance and operation procedures.
  • Establish and maintain effective communication channels with distributors to address support-related inquiries promptly.
  • Analyze and assess distributors feedback to improve troubleshooting support and refine parts identification.
  • Conduct training sessions on client products for distributor personnel on effective troubleshooting, operation and usage of virtual tools.
  • Coordinate and follow up on new equipment commissioning with distributors;
  • Assist our distributors in the identification of parts needed for maintenance and repair.
  • Traveling up to 0%-15%.

Engineers, technicians and entry level applicants are welcome!

Requirements

  • General Diesel Engines Knowledge;
  • General Electric Schematics reading and interpretation;
  • General Hydraulic Schematics reading and interpretation;
  • Microsoft Office Package;
  • Ability to multitask and prioritize tasks;
  • Ability to work in an international environment;
  • Ability to work in a small team;
  • Ability to work under minimal supervision;

Benefits

Medical, Dental, Vision, 401k

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