Patron Services Associate

Introduction  
The Patron Services Associate is a vital member of our team, responsible for assisting patrons with ticket purchases, exchanges, and providing outstanding service for all Jacksonville Symphony ticketed events. This role requires excellent judgment, composure in a fast-paced environment, a caring and helpful demeanor, and a deep appreciation for the arts. As a team player, the ideal candidate will enjoy collaborating with colleagues and sharing a passion for symphonic music with the community.  Part-time and full-time availability.  

Key Responsibilities 

• Ensure the highest level of customer service with all patron interactions at all times. 

• Assist patrons with subscription and single ticket purchases via mail, inbound phone calls, and in person at the ticket office. 

• Process ticket exchanges and balance cash, checks, and credit card transactions with sales reports at the end of shifts. 

• Staff the ticket office during business hours and at concerts, ensuring a smooth and welcoming experience for all attendees. 

• Make and process outbound sales calls for targeted Symphony performances and events. 

• Collaborate with team members to enhance patron experiences and contribute to a positive workplace environment. 

• Other duties as requested or assigned. 

Requirements

Requirements 

• Bachelor’s degree or equivalent experience. 

• Minimum of two years of ticket office or customer service experience. 

• Experience with Tessitura or similar ticketing software preferred. 

• Self-starter with proven ability to function as a creative, flexible, resourceful, and energetic problem solver. 

• Strong attention to detail and dedication to high-quality, innovative work. 

• Proficient in Microsoft Office and CRM databases. 

• Reliable and responsible, with the ability to work daytime, weekends, and evenings as needed. 

• Excellent communication skills, both written and oral. 

• Physically able to lift up to 35 lbs. unassisted. 

• Positive attitude and ability to work collaboratively with team members. 

• Passion for and knowledge of symphonic music, with a strong desire to share this appreciation with others. 

Benefits

Compensation and Benefits  

A competitive salary and comprehensive benefits package for full time associates, including health insurance, 403-B plan, generous vacation and holiday days, parking and complimentary tickets are included. 

Diversity, Equity and Inclusion  

The Jacksonville Symphony is an equal opportunity employer and does not discriminate on the basis of age, race, sex, color, religion, national origin, disability, military status, sexual orientation or any other status protected by applicable state or local law.  

Application Process  

Submit a cover letter and resume to: Scott Hawkins: Shawkins@jaxsymphony.org. Put “Patron Services” in subject line.  

About the Jacksonville Symphony  

Our mission is to enrich the human spirit through symphonic music.  

The Jacksonville Symphony is North Florida’s leading nonprofit performing arts organization offering live performances in Jacoby Symphony Hall at the Jacksonville Center for the Performing Arts and other venues throughout the area. Led by President and CEO Steven Libman and Music Director Courtney Lewis, the Jacksonville Symphony reaches over 165,000 individuals through over 95 performances each season. In addition, the Symphony provides musical instruction for youth and operates the Jacksonville Symphony Youth Orchestras.   

In its 75 seasons, the Jacksonville Symphony has brought exceptional, enthralling music to listeners in the community, across Florida and far beyond. Music Director Courtney Lewis takes his step on the conductor’s podium for his tenth season to lead some of the world’s finest musicians in performances that continue to reach new levels of artistic excellence. As one of Northeast Florida’s most revered cultural institutions, the Symphony is committed to bringing the legacy of classical, pops and other genres of music to life.  

Led by President and CEO Steven Libman, the Jacksonville Symphony reaches over 165,000 individuals through over 95 performances every season in its acoustically superior home of Jacoby Symphony Hall and in venues throughout the state of Florida. Founded in 1949, the Symphony now enjoys a national, distinguished reputation.  

In its commitment to making a difference through music, the Symphony is a crucial leader in the community for introducing the joy of music to families through several programs that foster music education. The Symphony believes every child should have access to music education and serves four county school districts and over 43,000 students while offering free tickets to children under the age of 18 for select Florida Blue Classical concerts. Its Jacksonville Symphony Youth Orchestras (JSYO) also serve more than 300 talented musicians from all over Northeast Florida. The six levels of ensembles within JSYO fulfill the needs of all musicians with individualized, ability-specific instruction, so students can improve their skills and maintain the highest standards of performing.  

Continuing with its core belief that music is for all, the Symphony kicks off the season with two community concerts that are free to the public, so everyone can experience the awe and joy of a live, symphonic performance. Ensembles also tour across the region to bring the joy of music to smaller venues. As a pioneer of Diversity, Equity and Inclusion initiatives, the Symphony further builds upon its robust, strategic plan for DEI growth, making symphonic music reflective of and accessible to the communities it serves.  

The Symphony’s performance home, Robert E. Jacoby Symphony Hall, is an acoustic gem and offers an intimate and acoustically superior concert experience. Over the years, the Jacksonville Symphony has hosted some of the most dynamic and esteemed artists of the music world including Isaac Stern, Benny Goodman, Duke Ellington, Marilyn Horne, Luciano Pavarotti, Itzhak Perlman, Kathleen Battle, Mstislav Rostopovich, Audra McDonald, Joshua Bell, Lang Lang, Alisa Weilerstein, Branford Marsalis, Renée Fleming and Jean-Yves Thibaudet.  

The Jacksonville Symphony is a proud member of the League of American Orchestras, the Sphinx Organization’s National Alliance for Audition Support and the Jacksonville Chamber of Commerce.