Owner Success Manager

As the Owner Success Manager, you'll be the main point of contact for our owners, ensuring they have a smooth and rewarding experience with Brightwild's services. This vital role focuses on building strong relationships, managing expectations, and boosting satisfaction through proactive communication and problem-solving. You'll oversee owner-focused KPIs, collaborate with various departments, and drive the overall success of our ownership program.

If you're a motivated, organized, and personable professional with a passion for client success, we’d love to hear from you. Apply today to become Brightwild’s next Owner Success Manager in Key West!

About Brightwild:

Brightwild is a travel platform connecting people in real life through personalized experiences and standout stays.

At Brightwild, the most important piece of the recruitment process is culture. We look to hire net-culture and net-energy contributors. We trust our team and empower individuals to be themselves in a fun environment, and we are excited to have the opportunity to grow our team once again.

Responsibilities:

• Own the Owner Experience:
• Advocate for owners, ensuring exceptional experiences aligned with expectations.
• Build strong relationships, understanding unique needs and providing tailored support.
• Problem Solving and Retention:
• Resolve owner issues promptly, collaborating with internal teams as needed.
• Implement strategies to enhance owner satisfaction and retention.
• Cross-Functional Coordination:
• Bridge communication between owners and internal departments.
• Manage KPIs and OKRs related to owner success.
• Financial and Contractual Management:
• Understand owner contracts, financials, and programming.
• Coordinate with accounting for accurate financial transactions.
• Property Management:
• Conduct unit inspections to maintain property standards.
• Manage owner-expense projects like renovations and maintenance.
• Documentation and Onboarding:
• Maintain detailed owner records in CRM system.
• Train owners on platform usage and manage onboarding process.
• Sales and Account Management:
• Collaborate with Sales Team on account handoffs.
• Ensure smooth integration of new owners.

Requirements

• Availability: Willingness to work flexible hours, including weekends and holidays when necessary.
• Transportation: Access to reliable personal transportation.
• Language: Fluency in English.
• Residency: Current resident of Key West (local market) before the start date.
• Adaptability: Ability to manage multiple tasks and priorities effectively in a dynamic environment.
• Professional Communication: Excellent written and verbal communication skills, including proficiency with Microsoft Office, email etiquette, and phone conversations.
• Client Interaction: Proven track record of successful face-to-face client interactions.
• Tech-Savvy: Comfortable with technology and adept at learning new digital tools.
• Industry Experience: Prior experience in vacation rentals or real estate is advantageous.

Benefits

• Competitive salary and comprehensive benefits package
• Professional growth and development opportunities
• Flexible paid time off policy
• 401(k), health, dental, and vision insurance
• Innovative Environment: Be part of a company that champions creativity and innovation
• Career Advancement: Clear pathways for professional development and promotion
• Collaborative Culture: Work alongside a supportive team committed to your success
• Work Flexibility: Enjoy remote work options with a focus on results-driven performance