Order Processor (MIA)

As an Order Processor you will accurately enter and process orders placed by our customers into the system for production / delivery. We're looking for a thoughtful person with a high degree of attention to detail. If you're the type of person who instinctively starts a checklist for a complicated processes you'll fit right in.

Duties and Responsibilities:

• Perform all duties relating to the processing of customer orders with a high degree of accuracy (orders range from basic stock to highly configured)
• Convert an order from a quote or excel sheet to a sales order in company’s ERP system and ensure completeness and accuracy

• Verify that all items in the order are in stock

• Knowledge of common substitutions for items not in stock; able to verify with leaders accordingly

• Work with procurement department to determine ETA for any order items not in stock

• Periodically correspond and communicate with customers - electronically and verbally; to include information such as delivery agent’s details, customer's PO, freight charges, etc

• Communicate with customers on discrepancies, order conflicts, and shipping delays

• Create SOT for the sales order

• Continuously evaluate and identify opportunities to drive process improvements that positively impact the overall customer experience

• Work on open sales deliveries excel file

Requirements

• High School diploma or GED
• Experience with MS Office (Word and Excel)
• Strong Excel skills, (formulas, vlookup, etc)
• Must be detail oriented and dependable
• Ability to work independently
• Strong verbal and written communications
• Excellent analytical, problem-solving, organizational, follow-up and a sense of urgency are required
• Must excel working in a fast-paced environment
• Must have excellent customer service skills
• Experience with FIFO (First in First Out)
• Experience using an ERP system a plus

Benefits

Health, dental, vision insurance, 401(k) and Paid Time off